NOVEMBER 2013

PART 1 INTRODUCTION

This website is operated by Ladbrokes International plc, ( "we", "us", "" or " BETDAQ"). We are a company registered in Gibraltar with number 46808 with a registered office at 57-63 Line Wall Road, Gibraltar.

We are licensed and regulated by the Gibraltar Gambling Commission, Licence Number 010.

These terms and Conditions("Terms and Conditions") govern your ("you", "your", " Customer") betting activity with Ladbrokes International plc via this website ("BETDAQ Website"). You will not be able to open an account with us until you have confirmed that you agree to be bound by these Terms and Conditionsas part of the registration process.

All the following are components of these Terms and Conditions:

On the BETDAQ Website, we provide the following services (together, the "Services"):

our betting exchange ("Exchange");
MultipleBet;

Exchange Services

instant games, and other gaming products and services ("BETDAQ Games" or "Games Service").

All Customer Accounts (as defined in paragraph 1 of part 2) are administered on behalf of Ladbrokes International plc, by a third party, BDQ Member Funds. Any funds deposited by Customers are held by BDQ Member Funds and a trust company from the wider Ladbrokes International plc group of companies, Ladbrokes Trustee Company Limited. In these Terms and Conditions(as the context may require) references to "BETDAQ", "we", "us" or "our" means one or all of Ladbrokes International plc, BDQ Member Funds and/or Ladbrokes Trustee Company Limited.

In the event of any inconsistency between any Parts of these Terms and Conditions and Part 2 'Becoming a customer of BETDAQ', Part 2 'Becoming a customer of BETDAQ' shall prevail.

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PART 2 BECOMING A CUSTOMER OF BETDAQ

1. ELIGIBILITY

Individuals
1. 1.1 If you are an individual, it is a condition of your opening an account ("Customer Account") that you warrant and represent to us that you are over the age of 18 and that you have the mental capacity to take responsibility for your own actions and can enter into a legally binding agreement with us.
  Companies and other entities
2. 1.2 If not an individual, it is a condition of your opening an account ("Customer Account") and using the Services in the course of your business activities that you warrant and represent to us that you are and will remain during the entire duration of your using the Services, a licensed bookmaker or an entity entitled to utilise the Services. If you wish to use our Services in the course of a business, you must inform us of this during the application process by contacting us at [email protected].
3. 1.3 If you are using the BETDAQ Website in the course of your business activities you will determine if you require any form of licence or authorisation. You will hold a valid licence or authorisation to the extent that one is required.
4. 1.4 In any event, if you use the BETDAQ Website in the course of your business activities, then you are solely responsible for accounting for any general betting duty which may become payable on such activity. If you are in any doubt as to whether your betting activities may constitute bookmaking (in any jurisdiction) and/or whether any general betting duty is payable by you, you should obtain independent legal advice.
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2. YOUR LOCATION
1. 2.1 You may not participate in our Services if you are resident in the United States of America and such other territories as we deem "prohibited territories" from time to time.
2. 2.2 Customers are responsible for ensuring that they comply with any laws applicable to gambling in their country of residence. We are not responsible for any action which may arise from participating in our Services when in a country in which gambling may be illegal. You must not access the BETDAQ Website and/or open a Customer Account from a location within a jurisdiction that prohibits gambling.
3. 2.3 We reserve the right, for whatever reason and at any time, to close any Customer Account or suspend access to the BETDAQ Website if Customers are found to be in breach of the warranties or undertakings given above. We also reserve the right to block transactions that we suspect are sourced from any prohibited territory at our discretion.
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3. VERIFICATION
1. 3.1 For an individual, you consent to our undertaking an identity verification process, (otherwise known as 'Know your Customer' a "KYC" process) using the details such as date of birth, address and other personal details we obtained from you during the application process. These details may be checked against a variety of identity databases in accordance with our Privacy Policy. We may also ask you for specific proof of identification (such as a copy of your passport). At times we may further use your information to pursue other checks of identity.
2. 3.2 You are obliged to keep your personal information up to date and you consent to further identity verification checks on all changes to your personal information.
3. 3.3 If your identity details cannot be verified within the first 72 hours after applying to open a Customer Account and depositing funds, we reserve the right to void any transactions placed during that period and the Customer Account may be froze. For the Customer Account to be re-activated, you will need to send us copies of any relevant identification documentation, as we may request. If we are unable to satisfactorily verify your identity within a reasonable time-period, we reserve the right to close your Customer Account and withhold any funds held in your Customer Account (to be held until our verification process is complete or subject to our Inactive Account Policy).
4. 3.4 No winnings will be paid to Customers who have not satisfactorily passed the KYC verification process.
5. 3.5 For companies and other entities, we may require disclosure of additional identity details including but not limited to: Regulatory consents or licenses, director/partner identity documents, articles of association, certificate of incorporation, written consent from an officer of an entity that the entity is able to participate in the Services and any other relevant document that we may reasonably request to ensure identity and consent is achieved.
6. 3.6 We reserve the right, at our own discretion, to conduct checks against registered details of applicants and Customers to ensure the accuracy of information provided and we shall be entitled to demand further evidence as to an applicant's age, capacity to legally contract with us, country of residence or any other information at any time in the future.
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4. YOUR AGREEMENT WITH BETDAQ
1. 4.1 You may not avail of any Services until you have applied to join BETDAQ by completing the online registration process on the BETDAQ Website and indicating your acceptance of the Terms and Conditions. BETDAQ reserves the right to refuse any application without any further correspondence or reason.
2. 4.2 To apply to join of BETDAQ, applicants must first complete the online registration process set out on the BETDAQ Website. By clicking the "accept" icon on the BETDAQ Website as part of the registration process, you indicate that you accept the Terms and Conditions and you consent to be bound by and to become a party to them and all of their contents (as each may be amended from time to time in accordance with their terms) which governs your relationship with us.
3. 4.3 Each Customer may have only one Customer Account. We reserve the right to suspend Customer Accounts where we suspect that Customer Accounts are duplicates.
4. 4.4 Once registered, a Customer is entitled by BETDAQ to participate in the Services subject always to these Terms and Conditions.
5. 4.5 If the applicants are eligible to join of BETDAQ (with eligibility determined in accordance with paragraph 1 above) and the application is successful, they may open a Customer Account and transact with other Customers as described in these Terms and Conditions.
6. 4.6 As part of the application, Customers will be provided with a PAN (personal account number) and can choose a username and password. These must be kept confidential as all offers made or accepted using these details will be treated by BETDAQ as valid provided they meet the other criteria for making an offer contained in these Terms and Conditions. You understand that you are liable for all transactions made using your Customer Account and that we accept no responsibility for any misuse of your password by any third party.
7. 4.7 Each Customer is responsible for regularly reviewing their Customer Account details which are contained in the BETDAQ Website under "My Account". If you become aware of any inaccuracies in transaction or contact information you must inform BETDAQ as soon as possible.
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5. THE ROLE OF BETDAQ AND BDQ MEMBER FUNDS
1. 5.1 The role of BETDAQ is to act as a facilitator between Customers who wish to make offers to each other. These offers, if matched or partially matched, will become contracts between individual Customers.
2. 5.2 The role of BDQ Member Funds is to act as stakeholder for Customers' funds and to provide Customers with a funds-settlement service for the settlement of those contracts.
3. 5.3 We do not enter into the matched contracts between Customers nor do we bear any of the risk inherent in contracts between Customers. Our income derives from commission earned from Customers for facilitating the matching of offers with other Customers and providing them with a funds-settlement service. Our income does not depend on the outcome of events upon which contracts are struck between Customers.
4. 5.4 In consideration of our acting as a facilitator for Customers transacting with one another we charge a commission. Please refer to Commissioncontained in the "Help" section of the BETDAQ Website for more information regarding calculation of commission. We reserve the right to amend our commission policy from time to time.
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6. FUNDING AND WITHDRAWALS
1. 6.1 Customers may place funds in a Customer Account using deposits section and following instructions as may be outlined on the BETDAQ Website from time to time.
2. 6.2 To assist in the timely and successful transfer of funds to and from your Customer Account the Customer should note carefully and follow the instructions that are given within the deposits section of the BETDAQ Website.
3. 6.3 The name and billing address on the credit card, debit card, bank account or other payment method through which a Customer transacts with BETDAQ should be the same as the Customer's registered name and address. Payments via third party debit cards, credit cards, bank accounts or any other payment method which are not registered to the Customer will not be accepted.
4. 6.4 All transactions with us are denominated in British Pounds Sterling ("£"), Euro ("€"), $ US Dollar ("$USD"), and $ Singapore Dollar ("$SGD").
5. 6.5 For lodgements in currencies other than the currency of the Customer's Account, BETDAQ will credit the Customer's Account with the amount as settled by its bank.
6. 6.6 The minimum deposit into your Account is £/€/$USD/$SGD10 or currency equivalent where relevant.
7. 6.7 BETDAQ do not impose a maximum withdrawal limit but withdrawal limits may be imposed by our payment providers, which may be subject to change and be updated from time to time. Withdrawals may also be subject to internal risk reviews.
8. 6.8 Any funds deposited by Customers are held by BDQ Member Funds and/or Ladbrokes Trustee Company Limited, and are therefore segregated from Ladbrokes International plc own corporate funds.
9. 6.9 Neither the balance held in a Customer Account nor any funds held by BDQ Member Funds or Ladbrokes Trustee Company Limited shall bear interest.
10. 6.10 Except for instances where certain payment providers do not allow for withdrawals, monies may only be transferred back to the originating source of the funds deposited.
11. 6.11 Further to paragraph 3 of this Part 2, you will not be able to withdraw funds from your Customer Account until your identity details have been submitted and fully validated in line with our KYC process or as otherwise required in respect of our regulatory obligations.
12. 6.12 BETDAQ reserves the right to restrict withdrawals from a Customer Account where the Customer Account is the subject of an internal or external investigation with respect to any suspicious or fraudulent activity.
13. 6.13 Promotional amounts that have been credited to your Customer Account by BETDAQ may only be used for participating in the Services and may not be withdrawn. Such promotional amounts may be subject to a separate set of terms and conditions.
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7. ACCOUNT FEES
1. 7.1 There may be costs relating to the transfer of funds into or out of Customers' Accounts which, wherever possible, will be notified to the Customer in advance of his/her agreement to proceed with a transfer instruction.
2. 7.2 In the case of bank transfers, to or from your Customer Account, Customers are responsible for all bank charges and it may not be possible for us to inform Customers of the costs which they will incur. Customers should confirm these costs directly with their bank before initiating such transactions.
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8. CLOSING CUSTOMER ACCOUNTS
1. 8.1 You have the right to close your Customer Account at any time. To close your Customer Account you must write to us via e-mail, fax or letter, using our "Contact Us" section.
2. 8.2 We reserve the right to close or suspend your Customer Account at any time and for any reason. We will give you notice before doing so, unless circumstances dictate that we legally or practically cannot do so.
3. 8.3 If outstanding offers form part of the balance on a Customer Account such funds will not be released until the offer has lapsed at the actual time of the event or the offer is cancelled or voided in accordance with these Terms and Conditions, or until the offer is matched and the outcome of the contract between the Customers is known, or until any dispute regarding the funds is resolved.
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9. INACTIVE ACCOUNT POLICY
1. 9.1 For security reasons, BETDAQ reserves the right to suspend your Customer Account without giving prior notice if no log in or log out has been registered on your Customer Account for 12 consecutive months.
2. 9.2 Where your Customer Account is in credit but has been suspended under paragraph 8.4 of Part 2, BETDAQ will make reasonable efforts to inform you that there are funds remaining in your Customer Account. You will be able to re-activate by contacting us at [email protected]. You may be required to re-submit your identity details before your Customer Account can be re-activated.
3. 9.3 If no log in or log out has been registered on your Customer Account for 24 consecutive months and after reasonable efforts to contact you have been exhausted, your entitlement to your funds will be deemed to be extinguished and your funds will be donated to an appropriate charity. BETDAQ may, at its own discretion, refund any deductions made under this Inactive Account Policy.
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10. MAKING AN OFFER ON THE EXCHANGE
1. 10.1 To enter into a contract with another Customer(s), a Customer must first make an offer on any event listed in the Exchange stating the terms on which he or she wishes to transact, e.g. event, the selection, outcome, stake and minimum price they are willing to accept.
2. 10.2 Customers will only be permitted to make offers using funds ("Stake") up to the amount of the current available balance in their Customer Account.
3. 10.3 BETDAQ may increase or decrease the minimum Stake at any time.
4. 10.4 When an offer is made by a Customer, BETDAQ will act as stakeholder and agent of the Customer.
5. 10.5 The Exchange will attempt to find opposing Customer offers that have unconditionally been entered into the Exchange, ie those which express an opposing view at equivalent terms or better, which have not yet been matched.
6. 10.6 Once the Exchange has found such an opposing unmatched offer, it will automatically match the two Customers' offers and those Customers will have entered into a contract with each other on the terms stated in their opposing offers. This is a binding agreement from which it will not be possible for the Customers to choose to exit and the terms of which they cannot amend.
7. 10.7 Customers may only make an offer on events for which there is a market open on the Exchange.
8. 10.8 Customers may request that markets be opened on new events on the BETDAQ Website by emailing BETDAQ. BETDAQ is under no obligation to open new markets.
9. 10.9 Customers may only make an offer in the currency in which their Customer Account is denominated.
10. 10.10 With all offers placed over the telephone Customers are required to clearly state their PAN (personal account number) and surname, followed by your offer request to the operator. The operator will repeat the Customer's offer request back to them. This may cause a slight delay in placing an offer but is essential to ensure order instructions have been correctly understood. It is the Customer's responsibility to ensure that the operator has correctly interpreted his/her instructions. BETDAQ will not be responsible for any orders incorrectly communicated to the operator by telephone. Offers placed by telephone will not be processed if the phone call is interrupted before the operator can confirm to the Customer that the order has been placed. All telephone calls are recorded.
11. 10.11 For offers made after an event has commenced but before the event has completed and betting on the event has been suspended, ("in running") there is a built-in delay for processing offers. Depending on the sport this could be up to 10 seconds. Customers must wait for confirmation after the delay that their offer has been placed.
12. 10.12 Customers are responsible for offers placed on their Customer Accounts where correct PANs, surnames, usernames or passwords are used to access the Customer Accounts by telephone or the BETDAQ Website.
13. 10.13 The current minimum Stake for an offer placed by a Customer on the Exchange is £/€/$USD/$SGP2. This minimum Stake can be amended by BETDAQ without notice at any time.
14. 10.14 BETDAQ reserves the right to impose a minimum stake on offers placed via our TeleBet service. This stake can be amended by BETDAQ without notice at any time.
15. 10.15 When a Customer delivers or makes an offer into the Exchange, the Customer grants to BETDAQ an irrevocable authority:
  1. 10.15.1 to accept, on behalf of the Customer, any other Customer's previously recorded corresponding and opposing offer and thus to create a matched offer or contract between the Customers; or
  2. 10.15.2 failing (i), to display the terms of the Customer's offer for acceptance by other Customers until the offer is accepted by (an) other Customer(s) or until the offer expires.
16. 10.16 BETDAQ will provide Customers with an order number in respect of each of their placed offers.
17. 10.17 Once an offer has been submitted, BETDAQ will instruct BDQ Member Funds to provide a funds-clearance service for the transaction in the following way:
  1. 10.17.1 immediately upon a Customer submitting an offer into the Exchange, BETDAQ will instruct BDQ Member Funds to debit the Stake from the Customer's Account in accordance with the terms of the offer. The total proposed Stake to be deducted will be notified to the Customer before he/she finally places the offer.
  2. 10.17.2 BDQ Member Funds shall hold the relevant funds so as to ensure that the funds are not used for any other purpose until the offer is unmatched and has expired at the stated time for the event, is cancelled or voided or until the offer is matched and the undisputed outcome of the contract between the Customers is known.
  3. 10.17.3 if the offer is matched or partially matched then, upon settlement of the contract in accordance with the BETDAQ Rules, we will distribute the Customers' Stakes according to the applicable rules of the contract agreed between the Customers, less our commission.
  4. 10.17.4 in the event that an offer is not matched by the Exchange, it will either expire at the actual start time of the event on which the offer is made or, if the Customer so specified, be carried over to be offered in the in running market. Upon expiry, the Stakes offered that are not matched, or are deemed void, will be returned to the respective Customers' Accounts.
18. 10.18 BETDAQ bears no responsibility for monitoring and managing the status of Customers' offers. Offers may not get matched, may get partially matched or get fully matched. Customers are responsible for monitoring how much, if any, of each of their offer is matched.
19. 10.19 Programs may be used by some Customers in order to automatically make offers into the Exchange and enter into binding contracts with other Customers based on certain specifications and variables set within the program ("Bots"). Customers, whether they use Bots or not to make offers on the Exchange, should be aware that any offer could be susceptible to exploitation by other Customers.
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11. OFFER CANCELLATION
1. 11.1 BETDAQ will use all reasonable endeavours to meet offer cancellation requests.
2. 11.2 No cancellation of an offer will be effective until the original offer is removed from the Exchange and no longer displayed on the BETDAQ Website.
3. 11.3 As an offer is available to other Customers until cancelled there is the possibility that an offer may be accepted and matched in the Exchange before the cancellation request can be completed. BETDAQ bears no responsibility for delays which may arise between the time a cancellation order is initiated and the time it is actually cancelled.
4. 11.4 BETDAQ reserves the right to close the Exchange at any time, in order to preserve orderly markets or for any other reason deemed fit by BETDAQ.
5. 11.5 BETDAQ reserves the right to prevent Customers' offers being entered onto the Exchange, cancel any outstanding offers or void any outstanding or settled contracts between Customers at our absolute discretion and with no obligation to provide Customers with any reasons for so doing.
6. 11.6 Without restricting our ability to rely on other remedies that may be available to us, we may cancel any unmatched offers using the Exchange or other Services or void any contracts at our absolute discretion if:
  1. 11.6.1 we suspect that Customers are acting other than on their own behalf or otherwise in concert with others or engaging in illegal or fraudulent activity while using the Services;
  2. 11.6.2 we suspect that Customers are breaching any terms of these Terms and Conditions;
  3. 11.6.3 we suspect that Customers are acting in a manner that is detrimental to the conduct of BETDAQ's business;
  4. 11.6.4 we suspect that it is illegal for a Customer to participate in the Services;
  5. 11.6.5 we are unable to verify registered address or contact telephone number; or
  6. 11.6.6 we are required to do so by law.
7. 11.7 All void contracts and cancellation of offers will have the Stakes refunded.
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12. SETTLEMENT
1. 12.1 All contracts are settled subject to the BETDAQ Rules.
2. 12.2 We reserve the right to correct errors of settlement. If, following correction of a mis settlement, the balance on a Customer's Account becomes negative, the Customer will immediately deposit sufficient funds into his/her account to increase the balance to an amount at least equal to zero.
3. 12.3 We reserve the right to recover from Customers any Stakes paid out in error or which become the subject of a disputed contract. Any Stakes that become subject of a disputed contract will be placed in a holding account pending resolution of the dispute in accordance with our Complaints Procedure and Dispute Resolution Policy.
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13. WARRANTIES BY YOU TO BETDAQ
1. 13.1 You warrant to BETDAQ the following:
  1. 13.1.1 that you are fully and legally entitled to enter into these Terms and Conditions;
  2. 13.1.2 that you have full authority to execute these Terms and Conditions;
  3. 13.1.3 that your entering into these Terms and Conditions is not illegal in your jurisdiction of residence and you will not use any Services while resident or temporarily located in any jurisdiction that prohibits the use of such services;
  4. 13.1.4 that you will take full responsibility for reporting any winnings and/or losses to any relevant tax or other authorities;
  5. 13.1.5 that, if an individual, you are over 18 years of age;
  6. 13.1.6 that, if you are a corporate entity, your participation in the Services is permitted under your articles of association;
  7. 13.1.7 that you will not open another BETDAQ Customer Account or access any other BETDAQ Customer Account or attempt to use any of the Services or BETDAQ Games for which you have self-excluded and for the duration of any self-exclusion;
  8. 13.1.8 that you are acting as a principal and not as an agent on behalf of a third party;
  9. 13.1.9 that you are not and never have been an undischarged bankrupt or in a voluntary arrangement with your creditors;
  10. 13.1.10 that, if you are a bookmaker, your participation in the Services is not contrary to the terms of your bookmaking licence;
  11. 13.1.11 that, if you are a bookmaker, these Terms and Conditions over-ride the terms and conditions of your own business;
  12. 13.1.12 that all details provided by you to BETDAQ are accurate and that you will not take steps to conceal your true identity from BETDAQ such as by using pseudonyms, false addresses or taking technical steps to conceal your identity or location;
  13. 13.1.13 that you are the authorised Customer of any payment method you use on BETDAQ and that you have never failed to honour a liability on a bet by attempting to charge back a payment made by card for betting services.
2. 13.2 You understand that participating in the Services is speculative in nature and therefore contains a degree of risk. You acknowledge that you are fully prepared financially to undertake such risks and to withstand any losses incurred, and that you are able to sustain the total loss of any Stakes committed by you.
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14. INDEMNITIES BY YOU TO BETDAQ
1. 14.1 You agree to indemnify and hold Ladbrokes International plc, BDQ Member Funds, Ladbrokes Trustee Company Limited and each of those companies' respective holding companies and any subsidiaries, affiliates, officers, directors, agents and employees of such holding companies or its subsidiaries harmless from any liabilities, claims, losses or demands made by any third party arising out of your breach of these Terms and Conditions or out of your violation of any law or the rights of any third party.
2. 14.2 You acknowledge that BETDAQ and its subsidiaries and affiliates will hold information with respect to your identity, including, but not limited to, your name, address and payment details. You agree that we rely on this information in entering into these Terms and Conditions with you and you agree to hold us harmless against any falsehood or inaccuracy contained in the information you provide.
3. 14.3 You agree to indemnify us for any losses, costs or expenses which may be incurred by us as a result of any errors contained in instructions submitted by you, any unauthorised or unlawful use of the Services or any payment card charge-backs which may be effected for any reason whatsoever on amounts transferred by you to your Customer Account.
4. 14.4 If, through use of the Service, a Customer causes BETDAQ to publish, whether on the BETDAQ Website, via email or otherwise, potentially defamatory, illegal, obscene or offensive material, that Customer agrees that he/she shall be solely liable for the publication of such material and that he/she will indemnify BETDAQ for all costs, penalties, liabilities and charges incurred by it in relation to such publication.
5. 14.5 All amounts due under the Terms and Conditions shall be paid by you to us in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
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15. FRAUD, HACKING
1. 15.1 The BETDAQ Website should not be hacked into, altered or be compromised by Customers in any way. Any such behaviour will lead to the closure of a Customer Account.
2. 15.2 Any Customer who uses the BETDAQ Website for criminal or fraudulent activities or to, directly or indirectly, attempt to make or accept offers on behalf of any third party on the Exchange will have his/her Customers Account terminated in accordance with clause 17.
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16. COMPLAINTS AND DISPUTES
1. 16.1 By "complaint" we mean a complaint you have about any aspect of our conduct in relation to your dealings with the Services and by "dispute" we mean either a complaint or a disagreement relating to the Services or the outcome of a gambling transaction on BETDAQ Games which are not resolved through the Complaints Procedure.
2. 16.2 If you have a complaint, you should in the first instance contact the Customer support team at [email protected] where your complaint can be registered and recorded. Complaints should be made as soon as possible after circumstances arise that cause you to have a complaint.
3. 16.3 We are committed to resolving any query or complaint about our products or services in an efficient manner and we will use all reasonable efforts to resolve a Complaint promptly. If for some reason you are not satisfied with our resolution of your complaint, you have the right to escalate the matter as set out in our Dispute Resolution Policy
4. 16.4 We reserve the right to record all communications with you and any other person regarding complaints or disputes. If there is a dispute as to the contents of any such communication, reference will be made to such records and to our transaction database which, in the absence of any contrary evidence, shall be decisive.
5. 16.5 You are reminded that under other provisions of these Terms and Conditions both you and we have the right to close or suspend the operation of your Customer Account and that this may happen whilst a complaint or dispute is pending.
6. 16.6 You accept that any complaint or dispute shall remain confidential both whilst a resolution is sought and afterwards. You agree that you shall not disclose the existence, nature or any detail of any complaints or disputes to any third party other than under the Dispute Resolution Policy (which shall include the discussion of any such any complaints and disputes in any chat room or forum offered by ourselves or any third party).
7. 16.7 You accept that any failure to comply with this confidentiality obligation is a breach of these Terms and Conditions and that we reserve the right not to continue seeking a resolution to your complaint or dispute.
8. 16.8 Complaints Procedure
  1. 16.8.1 For the initial phase of registering a complaint, we will investigate the matter in a manner that is fair and objective and advise you of the outcome and/or our decision as soon as we reasonably can. You may be required to provide additional information or appropriate evidence for the purposes of dealing with your complaint.
  2. 16.8.2 If your complaint is not resolved to your satisfaction at the initial phase you may request that the matter be escalated and reviewed again. In this secondary phase, your complaint will be referred internally to a senior manager (being the Head of Product of Ladbrokes Services (Ireland) Limited, our services company, or equivalent) who will conduct an independent review and present us with his/her findings. We will advise you of the outcome and/or our decision as soon as we reasonably can and we may have to ask you again for more information or appropriate evidence.
9. 16.9 Dispute Resolution Policy
  1. 16.9.1 All complaints that cannot be resolved in either the initial phase or the secondary phase can be sent forward to the relevant independent body to adjudicate in the dispute.
  2. 16.9.2 The appropriate adjudicator to contact in the event of any dispute in relation to a bet utilising the Exchange Services is IBAS; the 'Independent Betting Adjudication Service' http://www.ibas-uk.com/. Their postal address is:
    Independent Betting Adjudication Service
    PO Box 62639
    London
    EC3P 3AS
  3. 16.9.3 For any non-betting dispute or if you wish to make a complaint regarding the Services or you have a dispute in relation to the BETDAQ Games, please contact BETDAQ's regulatory body: the Gibraltar Gambling Commission: https://www.gibraltar.gov.gi/remotegambling?w_id=20120508133537. Their address is:
    The Gibraltar Gambling Commission
    H.M Government of Gibraltar
    Suite 771
    Block 7, 7th Floor
    Europort
    Gibraltar
    GX11 1AA
  4. 16.9.4 Where a dispute is referred to a regulator this will be dealt with according to the laws and dispute resolution processes specified by such regulator and the resulting decision shall be final and binding and you therefore will not have further recourse to the courts.
  5. 16.9.5 Where a betting dispute is adjudicated by IBAS and in the event that the terms of the adjudication remain unsatisfactory to either disputed party, the Gibraltar Gambling Commissioner may act as a final arbiter in such circumstances and may issue a final adjudication. In all circumstances where either the Gibraltar Gambling Commissioner or IBAS are unable to supply a ruling however, the matter will be dealt with by our senior management, where their decision will be final. In the event that a Customer has a dispute with one or more Customers, that Customer releases BETDAQ (and its officers, directors, agents, subsidiaries and employees) from all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.
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17. SUSPENSION AND TERMINATION
1. 17.1 We reserve the right to suspend and/or terminate a Customer's registration and Customer's Account at our absolute discretion and with no obligation to provide Customers with any reasons for so doing.
2. 17.2 Without restricting our ability to rely on other remedies that may be available to us, we will suspend or terminate Customer Accounts or cancel any unmatched offers using the Exchange or any of the Services or any unfinished game play using BETDAQ Games at our absolute discretion if:
  1. 17.2.1 we suspect that Customer are acting other than on their own behalf or otherwise in concert with others or engaging in illegal or fraudulent activity;
  2. 17.2.2 we suspect that Customers are breaching any terms of these Terms and Conditions;
  3. 17.2.3 we suspect that Customers are acting in a manner that is detrimental to the conduct of BETDAQ's business;
  4. 17.2.4 we suspect that Customers may be having difficulties obtaining credit;
  5. 17.2.5 we suspect that it is illegal for a Customer to participate in the Services;
  6. 17.2.6 we are unable to verify registered address or contact telephone number;
  7. 17.2.7 we suspect that the BETDAQ Website has been hacked into, altered or compromised by Customers in any way; or
  8. 17.2.8 we are required to do so by law.
3. 17.3 In the event that a Customer's registration is terminated or suspended, we reserve the right to determine whether to declare as void all contracts made by the Customer using BETDAQ and to cancel unmatched offers by the Customer for the Exchange Services and/or to cancel any incomplete gameplay for BETDAQ Games. We also reserve the right to withhold funds from the relevant Customer where we suspect misuse of the accounts has occurred and, further, reserve the right to donate such funds to a charity of our choice if we ultimately close the Customer Account following any internal or external investigation. If a Customer is a party to a contract with a Customer whose registration is terminated or suspended that Customer consents to our right to declare void any such contract.
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18. LIMITATION OF LIABILITY
1. 18.1 Save in the case of manifest error on our part, we accept no responsibility and shall not be liable for any consequences that are alleged to have occurred through a Customer's use, or misuse, of any of the Services.
2. 18.2 Each Customer is entirely responsible for the information that they provide to the Exchange concerning any offer that they wish to place. We will not enquire into the reasonableness of any offer that any Customer may make and we will not be liable for incorrect entries made by Customers, including data input errors with respect to the odds or Stake on offer. We will not be liable to Customers for any loss that Customers may incur as a result of misuse of passwords, usernames, digital certificates or other identification means accepted by BETDAQ from time to time and we accept no liability resulting from any unauthorised use, whether fraudulent or otherwise.
3. 18.3 The Services are provided "as is" without any express or implied warranty of any kind including warranties of merchantability, non-infringement of intellectual property, or fitness for any particular purpose. In no event shall we be liable for any damages whatsoever including, without limitation, damages for loss of direct or indirect profits, economic loss, business interruption, loss of information) or any direct, indirect, consequential or special losses howsoever caused including but not limited to any loss of contracts, loss of goodwill and loss of reputation arising out of the use of or inability to use the Services, even if we have been advised of the possibility of such damages.
4. 18.4 To the extent permitted by law, Ladbrokes International plc, BDQ Membmer Funds and Ladbrokes Trustee Company Limited and their other associated companies and third parties connected to them hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and:
  1. 18.4.1 any loss incurred in transmitting information to the BETDAQ Website;
  2. 18.4.2 any loss whatsoever arising from the use, abuse or misuse of your Customer Account;
  3. 18.4.3 any technical failures, system breakdowns, defects, delays, interruptions, manipulated or improper data transmission, loss or corruption of data;
  4. 18.4.4 communication lines failure (including any failures that affect the ability for interactive television return-path capabilities), distributed denial of service attacks, viruses or any other adverse technological consequence of your choosing to use our Services;
  5. 18.4.5 the accuracy any information services provided (including, without limitation, scorers, runners, times, results or general statistics) or any live scores, statistics and intermediate results shown on the BETDAQ Website which are provided by third parties; or
  6. 18.4.6 any failure on our part to observe any self-exclusion policies that you have put in place from time to time with any Ladbrokes Group company.
5. 18.5 Subject to the foregoing, our maximum liability to any Customer howsoever arising shall be limited to:
  1. 18.5.1 in respect of the Exchange Services, the amount of commissions actually received by us from that Customer in the previous six months;
    1. 18.5.1.1 in respect of BETDAQ Games, then: in case of liability relating to a specific bet, the amount of the Stake beted; or in case of any other matter, notwithstanding valid payouts £/€/$USD/$SGP10,000.
6. 18.6 Nothing in these Terms and Conditions affects our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
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19. INTELLECTUAL PROPERTY
1. 19.1 The information contained on the BETDAQ Website is protected by world-wide copyright laws and treaty provisions. It may not be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in any way, without our prior written permission. Except as expressly provided herein, BETDAQ does not grant any express or implied right to Customers or any person in any intellectual property rights, details of Customers or trade secret information.
2. 19.2 BETDAQ is the owner or authorised user or licensee of all the intellectual property rights in the BETDAQ Website including, without limitation, any copyright, patent, registered design, trademarks, service marks, source codes, specifications, templates, graphics, logo(s) or any right subsisting in Ireland or elsewhere in respect of formats, interfaces, programming, the offering of services to other Customers, software or any application for any of the foregoing and any modification, improvements, developments and enhancements thereof.
3. 19.3 Except as expressly provided herein Customers or any other persons are not permitted to interfere with, infringe or violate any intellectual property rights of BETDAQ or its licensors and you agree not to interrupt or attempt to interrupt the operation of the BETDAQ Website. BETDAQ shall seek legal redress to the fullest extent of the law against any individual(s) or company(s) which interferes with, infringes or violates or attempts to interfere with, infringe or violate any intellectual property rights in the BETDAQ Website anywhere in the world. Subject to our Privacy Policy (see Part 4 of these Terms and Conditions ) any Customer that posts data, information, material or content on the BETDAQ Website shall give BETDAQ a worldwide, royalty-free, sub-licensable, perpetual, irrevocable license to use, copy, reproduce, link, modify, adapt, frame, brand, distribute and publish such data, information or material on any media now known or later developed.
4. 19.4 It is strictly prohibited to use any price data or any other data or content from the BETDAQ Website without our prior written consent.
5. 19.5 Collection of any of our data by means of screen scraping or any other automated or manual collection by any Customer is strictly prohibited.
6. 19.6 No links to the BETDAQ Website are permitted without our prior written permission.
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20. FORCE MAJEURE
1. 20.1 We shall not be liable, and shall not otherwise be deemed to be in breach of these Terms and Conditions , for any failure to perform, or delay in performing, any of our obligations hereunder caused by circumstances beyond our reasonable control including but not limited to government or regulatory restriction, act of God, power cut, trade or labour dispute, act failure or omission of any government or authority, the failure of electronic or mechanical equipment or communication lines, telephone or other interconnect problems (eg if a Customer or BETDAQ is unable to access his/her/its online service provider), unauthorised access, theft, operator errors, severe weather, earthquakes, floods and strikes or other labour problems. In such an event, we reserve the right to cancel or suspend the Services or BETDAQ Games without incurring any liability.
2. 20.2 We will not be liable for the failure of any equipment or software, wherever located or administered, or whether under our direct control or not, that may prevent the operation of the Services, impede the matching of offers, or prevent Customers from being able to contact us.
3. 20.3 We will not be liable for any failure to perform by a third party to these Terms and Conditions. In particular, we reserve the right to declare null and void any contracts that the Exchange may not be able to settle because of non-performance by a third party.
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21. CHANGES TO THESE TERMS AND CONDITIONS, TO THE SERVICES OR TO THE BETDAQ GAMES
1. 21.1 BETDAQ may amend these Terms and Conditions at any time by posting the amended terms on the BETDAQ Website. All amended terms shall automatically be effective immediately they are posted on the BETDAQ Website. It is a Customer's responsibility to check these Terms and Conditions from time to time to ensure that he/she agrees with the terms. From time to time we reserve the right to agree individual amendments to these Terms and Conditionswith certain Customers at our discretion. The continuing use of the BETDAQ Website and the Services by a Customer following such modifications to these Terms and Conditions shall constitute acceptance of the new Terms and Conditions and Customers will be bound by such modifications. If a Customer does not accept any such changes, then his/her sole remedy is to cease using the Services and withdraw any outstanding Customer Account balance. You should print a copy of these Terms and Conditions as amended from time to time and retain it for your records.
2. 21.2 BETDAQ reserves the right to change the format of the BETDAQ Website and the Services themselves.
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22. INVESTMENT BUSINESS UNDERTAKING
1. 22.1 We are not authorised to arrange contracts or transactions in investments or investment products or otherwise conduct investment business.
2. 22.2 Consequently, Customers are prohibited from using the Services for the purposes of engaging in transactions in investments or in any manner which would cause us to be considered to be arranging transactions in investments or otherwise engaging in investment business. Accordingly you undertake that, when using the Exchange, you will not deliver or make any offer or series of offers which would (alone or together) if matched, create a "contract for differences" (that is, intended by both parties to end in the payment of differences); or rights under a contract for differences or under any other contract the purpose or pretended purpose of which is to secure a profit or avoid a loss by reference to fluctuations in (i) the value or price of property of any description or (ii) in an index or other factor designated for that purpose in the contract; or cause us otherwise to be considered to be arranging transactions in investments or otherwise engaging in investment business.
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23. GENERAL
1. 23.1 If any provision of these Terms and Conditions is held to be invalid, void or unenforceable by reason of any law, rule, administrative order or judicial decision, that determination shall not affect the validity of the remaining provisions of these Terms and Conditions .
2. 23.2 The headings in these Terms and Conditions are for convenience of reference only and do not affect the construction or interpretation of any provision.
3. 23.3 Notices and other communications delivered or mailed to the postal address or to the electronic-mail address provided by the Customer shall, until BETDAQ has received notice in writing of any different address, be deemed to have been personally delivered once sent whether actually received or not.
4. 23.4 Each Customer hereby agrees that these Terms and Conditions shall be binding upon his/her heirs, executors, administrators, personal representatives and permitted assigns. These Terms and Conditions shall inure to the benefit of BETDAQ and its successors, assigns and agents. We may assign our rights and duties under these Terms and Conditions to any of our subsidiaries or affiliates without giving notice, or to any other entity upon prior written notice. You may not assign your rights without our prior written consent.
5. 23.5 The relationship of BETDAQ and the Customer established by these Terms and Conditions is that of independent contractors, and nothing contained in these Terms and Conditions shall be construed to:
  1. 23.5.1 give either party the power to direct and control the day-to-day activities of the other;
  2. 23.5.2 deem the parties to be acting as partners, joint venturers, co-owners or otherwise as participants in a joint undertaking; or
  3. 23.5.3 other than as stated in these Terms and Conditions, permit either party or any of either party's officers, directors, employees, agents or representatives to create or assume any obligation on behalf of the other party for any purpose whatsoever.
6. 23.6 Any waiver by BETDAQ of any breach of, or default under, these Terms and Conditions by a Customer shall not be considered as a waiver of any subsequent breach.
7. 23.7 Failure or delay by BETDAQ in enforcing or partially enforcing any condition of these Terms and Conditions shall not be interpreted as a waiver of any of BETDAQ rights under these Terms and Conditions.
8. 23.8 These Terms and Conditions supersedes all prior agreements between the parties in relation to its subject matter and represents that entire agreement between BETDAQ and the Customer. Nothing in these Terms and Conditions shall operate or be interpreted to limit or exclude either party's liability or remedies for any fraudulent misrepresentation.
9. 23.9 These Terms and Conditions shall be subject to and interpreted in accordance with Gibraltar Law and shall be subject to the non-exclusive jurisdiction of the courts of Gibraltar.
10. 23.10 These Terms and Conditions have been prepared in various languages other than English for reference only. In the event of any differences between the English version of these Terms and Conditions and any non-English versions, the English version shall prevail.
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PART 3 THE BETDAQ RULES

1. GENERAL RULES
1. 1.1 Abandoned/Postponed events
  1. 1.1.1 If any single event (match, game, race etc.) is not completed within 72 hours of the original, scheduled completion date then all bets on the event will be void, except those on markets which have been unconditionally determined.
  2. 1.1.2 If any tournament or competition is not completed within seven days of the original, scheduled completion date then all relevant markets will be settled based on the official result of the relevant governing body, provided the result is announced within 30 days of the original scheduled completion date.
  3. 1.1.3 Where a number of days are specified in relation to the completion of an event, the specific cut-off time would be 23:59:59 in the time zone where the event was scheduled to take place.
2. 1.2 Venue changes and Event durations
  1. 1.2.1 If there is a change to the scheduled venue for an event then all bets will stand unless the new venue is the home ground of the team originally listed as the away team.
  2. 1.2.2 If there is a change in the type of surface an event was due to take place on (e.g. a tennis match changing from grass to hard court) then all bets will be void.
  3. 1.2.3 Unless specifically stated otherwise, all bets apply to the regular time period of an event, including any stoppage or injury time played. Extra-time periods or other methods for deciding a contest will not count for the purposes of settlement.
  4. 1.2.4 If the scheduled duration of an event is changed before the event starts then all bets on the event will be void.
3. 1.3 Dead Heats Rules
  If two or more selections finish in a dead heat in a market, the return for a winning back bet would be reduced. The reduction is calculated by multiplying the original Stake by the number of expected winners and dividing it by the number of dead-heated selections. The total return is then calculated based on the reduced Stake (i.e. the reduced Stake at the original odds) with the net winnings being this amount less the original Stake.
  
  Example 1: In a market where three selections dead heat for 1st place, a back bet on one of the winners on €60 at 6.0 or 5/1 is settled as follows: The Stake of €60 is multiplied by the number of expected winners (1) and divided by the number of dead heated selections (3) to calculate the reduced Stake (€60 x 1/3 = €20). The return is then the reduced Stake at the original odds (€20 x 6 = €120). The net winnings are €60 or the return (€120) less the original stake (€60).
  
  Example 2: Take a market with three expected winning selections (e.g. Horse racing place market), where one selection is an outright winner and four selections dead-heat for second place. Once the outright winner has been settled, there are two remaining 'places' in the market. A bet of €60 at 6.0 or 5/1 on one of the four dead-heated selections is settled as follows, the Stake of €60 is multiplied by the expected number of winners (2) and divided by the number of dead heated selections (4) to calculate the reduced Stake (€60 x 2/4 = €30). The return is then the reduced Stake at the original odds (€30 x 6 = €180). The net winnings are €120, or the return (€180) less the original Stake (€60)
4. 1.4 In running markets
  1. 1.4.1 We reserve the right to suspend an in running market at any time or decide against turning a market In Running if there are problems with the feeds used to manage an event, or other technical difficulties. In these circumstances we accept no liability for Customers' inability to make offers.
  2. 1.4.2 Customers should be aware that broadcasts described as "live" may actually be subject to delays and that the extent of the delays may vary depending on the broadcaster.
  3. 1.4.3 There is a built in delay when placing bets in an in running market. The length of the delay will depend on the sport and on broadcasts available for the event.
  4. 1.4.4 A bet placed at a price that will match, when the Customer confirms the bet, is subject to the In Running delay. A bet placed at an unmatched price, when the Customer confirms the bet, is not subject to the in running delay and will be placed immediately as an unmatched offer in the market. Customers should be aware that bets that are subject to an in running delay cannot be cancelled until the time delay has expired.
  5. 1.4.5 When managing unmatched offers in an in running market, a change of Stake will not be subject to an in running delay. A change of odds to a price that will get matched in the market will be subject to a delay, and a change of odds to a price that will not get matched is not subject to the in running delay.
5. 1.5 Unmanaged in running markets
  1. 1.5.1 Unmanaged in running markets are markets which are turned in running at the scheduled start of a game and are available for betting during the game but are not managed at any stage during the game ie the market will not be suspended if a goal is scored, a penalty is awarded or a player is sent off.
  2. 1.5.2 An unmanaged in running market will be turned in running at the scheduled start of the match with unmatched bets, except for those specifically selected to go in running, cancelled. Once in running, unmatched bets will not be cancelled at any stage.
6. 1.6 'Keep In-Running' bets
  1. 1.6.1 For any market that is due to turn in running, a Customer can select the option for their unmatched orders to remain 'open' in the market when it is turned in running. This option is available when a bet is being placed, or alternatively by selecting the option and updating the bet in the "Current Bets" panel. Once selected, the unmatched bet will not be cancelled when the market turns in running, or when the market is reset following a goal, penalty or sending off in a soccer match.
  2. 1.6.2 Other than as set out below, unmatched "lay" offers to be cancelled when a non-runner is removed from a horse racing market, provided the deduction factor of the non-runner or the accumulated deduction factors for the market is 2.5% or greater in "Win" markets and 4.0% or greater in "Place" markets. However, bets placed with the "Keep In-Running" option will not be cancelled; back betss will remain on the site without being re-priced and the lay odds will be re-priced taking into account the deduction factor of the non-runner. This feature will override any personal settings selected in the Preference section.
  3. 1.6.3 Generally, there is no point, other than when the market is finally closed, where "Keep in running" betss will be cancelled; however, we reserve the right to cancel "Keep in running" bets if it is deemed necessary to protect Customers.
7. 1.7 Market management
  1. 1.7.1 If a market is due to close at the start of an event, but fails to close for any reason, we reserve the right to void all bets placed after the start of the event. In the absence of an official 'off' time for the event, or a source for the 'actual' start time, the scheduled start time will be used.
  2. 1.7.2 1.7.2 If a market is due to go in running at the start of an event, but is not turned in running and unmatched bets are not cancelled, we reserve the right to void all bets matched after the start of the event. We endeavour to turn markets in running at the start of the game, match or event (as applicable) but cannot guarantee that markets will be suspended or turned in running at the time stated within the Market Info Tab (as defined below). If a market set to be turned in running does not do so at the stated time but is later turned in running within the duration of the game, match or event (as applicable) all bets matched prior to a “significant event” (for example, a goal scored in football, a try scored in rugby, a touchdown scored in American football, as determined by Betdaq in its sole discretion) will stand. If a “significant event” has occurred without the game being turned in running, bets matched between the “significant event” in question and the market turned in running will be void. If a market set to be turned in running at the event start time fails to do so or is not suspended at any stage for the duration of the game, match or event (as applicable) all bets matched after the official event start time will be void.
  3. 1.7.3 If the situation outlined in paragraph 1.7.2 occurs:
    1. 1.7.3.1 and the market is not turned in running at any stage during the event, bets placed after the start of the event will be void. In the absence of an official "off" time for the event, or a source for the actual start time, the scheduled start time will be used.
    2. 1.7.3.2 in markets other than soccer, and the market is turned in running during the event, bets placed between the start of the event and the market being turned in running, will be void. In the absence of an official "off" time for the event, or a source for the actual start time, the scheduled start time will be used.
8. 1.8 Market settlement:
  1. 1.8.1 All markets will be settled in accordance with the Betdaq Rules and the market ("Info"), as set out and displayed in the Info tab beside all markets(the “Market Info Tab”). In the case of any ambiguity, the rules as described in the Relevent Market Info Tab will be final for the purposes of settlement. We reserve the right to reverse the settlement of a market if there has been an error in the original settlement, and to make the necessary amendments to Customer's Accounts to reflect any changes in the settlement of the market.
  2. 1.8.2 In the event of any doubt surrounding the result of a market or event, we reserve the right to withhold settlement of the market until such time as said doubt has been removed. In the event that the result cannot be verified, we reserve the right to void the market.
  3. 1.8.3 Markets will generally be settled as soon as the result can be confirmed. As a courtesy to Customers, we may decide to settle or part settle some markets or selections before an official result has been announced; however, we reserve the right to amend this settlement if the official result is different to that used for the original settlement, or if the whole market is eventually to be voided.
  4. 1.8.4 Unless otherwise stated, all markets will be settled based on the official result, regardless of subsequent amendments to the result.
9. 1.9 Miscellaneous
  1. 1.9.1 While every effort is made to ensure complete accuracy, we cannot accept liability for any errors or omissions relating to information displayed on the site. We reserve the right to make changes to correct any obvious errors.
  2. 1.9.2 It is the responsibility of each Customer to ensure he/she is aware of the rules governing individual markets. We cannot accept any responsibility for any errors in respect of the posting of offers by Customers.
  3. 1.9.3 Allowing for minor spelling mistakes, if an incorrect selection (team, player or otherwise) is displayed in a market, or the incorrect number of selections or outcomes are available in a market, or a market includes any obvious error, we reserve the right to void bets in the market or the market as a whole.
  4. 1.9.4 In order to protect the integrity of markets on the site and to protect Customers of the site, we reserve the right to cancel unmatched bets at any time, to suspend betting on any market at any stage, and ultimately, if deemed necessary, to void certain bets or a market as a whole.
  5. 1.9.5 We reserve the right to suspend any market, at any time, at our discretion, in order to amongst other reasons, protect Customers for any reason and to carry out market administration.
  6. 1.9.6 All information supplied is done so in good faith. We cannot accept any liability for any errors or omissions in respect of any information such as but not limited to the posting of prices, runners, times, place terms, scores, results, venues.
  7. 1.9.7 The General rules in Section 1 shall apply in situations where the specific rules for a sport (as outlined in sections 2 to 29 below) or the Info set out in the relevant Market Info Tab do not deal specifically with a particular scenario.
  8. 1.9.8 We reserve the right to amend any of the rules at any time. Any amendment to a rule is effective immediately once displayed on the Betdaq Website.
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2. AMERICAN FOOTBALL
1. 2.1 All bets will be settled on the official result including any overtime played unless otherwise stated in the Market Info Tab (e.g. the half time/full time market or where the market has been unconditionally determined. In the event of a tie after overtime all bets placed on "Money Line" markets will be void. Subsequent amendments to the official result at the end of the game will have no bearing on market settlement.
2. 2.2 If a match does not start on the scheduled start date or is not played to completion, at the same venue, within 72 hours of the original start time, then all bets will be void except for those on markets which have been unconditionally determined.
3. 2.3 If a match has started and is later abandoned or postponed and not resumed within 72 hours then all bets, except for those unconditionally determined, will be void unless (i) 55 minutes have elapsed or (ii) an official result has been called in which case the match will be accordingly determined.
4. 2.4 For "Handicap" and "Total" markets, if the final result falls on the number listed for the market, then the bet shall be deemed a 'push' and the client has the Stake returned.
5. 2.5 For individual match-up and 'prop' markets, players must play for bets to stand.
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3. ATHLETICS
1. 3.1 Unless stated otherwise in the Market Info Tab, bets on abandoned, postponed or cancelled events will be void except for those on markets which have been unconditionally determined unless the event is held at the original venue within seven days of the original date.
2. 3.2 All markets will be settled based on the official result at the time of the medals presentation, regardless of subsequent amendments to the result. In the absence of a medals presentation, bets will be settled in accordance with the first, official result announced and regardless of subsequent amendments to the result.
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4. AUSTRALIAN RULES
1. 4.1 All bets, except for markets in "Finals" matches, apply to regular time only and exclude any overtime played. Bets on "Finals" matches will be settled on the official score including any overtime played, except for those on markets which have been unconditionally determined or as stated otherwise in the Market Info Tab (e.g. half-time/full-time markets). If the game results in a tie, Dead Heat Rules apply to bets on the match odds market unless otherwise stated in the Market Info Tab.
2. 4.2 bets on postponed matches will be void unless the match is played within 72 hours of the original scheduled start time.
3. 4.3 If a match starts but is subsequently abandoned/postponed and not completed within 72 hours of the original scheduled start time then the following applies to bets on match odds markets:
  1. 4.3.1 If the first half has not been completed the match will be settled as a tie and Dead Heat Rules will apply.
  2. 4.3.2 If the first half has been completed then the match will be settled on the official result notified by the relevant governing body.
4. 4.4 4.5 All bets relating to individual player’s will stand if they are listed as part of the 22 player squad on the match day, irrespective of whether they take any part in the match or not.
4.5 All other bets on abandoned or postponed matches will be void except for those on markets that have unconditionally been determined.

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5. BANDY

5.1 All bets will be settled on the basis 90 minutes play unless otherwise stated in the market Info. If 90 minutes play is not completed for any reason, all bets will be void unless an official result is declared. If a match is played in 3x30 minute periods instead of 2x45 minute periods bets will stand.
5.2 If a match is abandoned or postponed, all bets, except for those unconditionally determined, are void unless the match is completed within 36 hours of the original scheduled start date, or an official result is declared.

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6. BASEBALL

6.1 If a game does not start on the scheduled date then all bets on that game will be void except for those unconditionally determined. Markets are settled on the final score including any extra innings played, unless otherwise stated in the market Info Tab.
6.2 "Listed Pitcher" markets will be void if either starting pitcher is different to the pitcher named in the market.
6.3 For "Money Line" markets, 5 full innings (or 4.5 if the home team is ahead) are required to constitute a completed game. If a game is called or suspended, the winner is determined by the score after the last full innings unless the home team scores to tie, or takes the lead in the bottom half of the innings, in which case the winner is determined by the score at the time the game is called. bets will be void if the home team ties the game and it is then suspended.
6.4 For "Run Line" and "Totals" markets, 9 full innings (or 8.5 if the home team is ahead) are required to constitute a completed game. If a game is called or suspended in extra innings, the score will be determined after the last full inning unless the home team scores to tie, or takes the lead in the bottom half of the inning, in which case the score is determined at the time the game is called.
6.5 6.5 These Betdaq baseball rules apply to Major League Baseball (MLB), World Baseball Classic and Japanese Baseball. All other baseball will be governed by rules set out in the General Rules and the relevant Market Info Tab.

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7. BASKETBALL

7.1 bets will be settled on the official score including any overtime played, unless otherwise stated in the market Info.
7.2 7.2 If a match is abandoned or postponed before 43 minutes have been played in an NBA match, or 35 minutes in any other match, and no official result has been declared then all bets will be void, except for those on markets which have been unconditionally determined. In these circumstances, if the scores are tied then Dead Heat Rules will apply to bets on the outright match winner market.
7.3 7.3 If a match does not start on the scheduled start date then all bets will be void.

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8. BOXING

8.1 8.1 If a fight is abandoned or postponed, all bets, except for those unconditionally determined, are void unless the fight is completed within 72 hours of the original scheduled start time, or an official result is declared. If the fight is relocated to another country after the market has been opened or a boxer withdraws or is substituted before the fight starts, all bets will be void. If the number of scheduled rounds or the duration of individual rounds is changed, then all bets will be void.
8.2 All bets will be settled on the official result announced following the fight, regardless of any subsequent amendments to the result.
8.3 If for any reason a points decision is awarded before the full number of rounds is completed or a boxer is disqualified, bets will be settled on the round in which the fight was stopped. If a boxer retires between rounds, fails to answer the bell, or is disqualified between rounds, bets will be settled based on the fight being finished at the end of the previous round.

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9. CHESS

9.1 Joint winners of chess tournaments will be settled under Dead Heat Rules. Tiebreak rules will not be applied.
9.2 In knockout events the eventual winner, by whatever means, will be deemed to have won the event. bets are valid when each player has made at least one move; otherwise, bets are void and Stakes refunded.

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10. CRICKET

10.1 General
1. 10.1.1 Matches will be turned in running at the scheduled start time. Matches that are not going in running will be closed at the scheduled start time.
2. 10.1.2 If a match is shortened due to the weather, markets, including those decided by the Duckworth Lewis method, will be settled based on the official result. If a match starts, but is not completed for any reason other than weather and no official result is declared then Betdaq reserve the right to void all bets on markets which have not been determined.
3. 10.1.3 10.1.3 If a ball is not bowled during a competition, series or match then all bets will be void except for those on any market that has been unconditionally determined.
4. 10.1.4 All bets on match betting markets will be void if the official result is a tied match in any Test, County or Limited Over match.
5. 10.1.5 If a "Limited Over" match finishes in a tie then that is the result that will count for the purposes of settlement, regardless of any "Bowl Outs", "Super Overs" or otherwise that may be played.
10.2.1 10.2.1 If fewer than 20 overs are bowled in an innings then bets on innings runs markets will be void unless the market has been unconditionally determined. In the event of a match being decided by a “Bowl Outs” or coin toss then all bets will be void, unless market Info states otherwise.
10.2.2 10.2.2 If a match starts but is later abandoned for any reason other than weather (examples of which would be dangerous or unplayable wicket or outfield; strike or boycott; crowd protests/violence; pitch vandalism; stadium damage; acts of terrorism; and acts of God), Betdaq reserves the right to void all bets, except for those on markets that have been unconditionally determined.
10.2.3 10.1.3 10.2.3 If the match is not scheduled to be completed within five days after the original scheduled completion date, then all bets on markets for this event will be void, except for bets on any markets that have been unconditionally determined.
10.3.1 Limited Over matches
If "No Result" is declared for a match then all bets will be void except for those on markets unconditionally determined as specified in the market Info.
10.3.2 Limited Over matches
Where the Duckworth Lewis method is used all matched bets on 'Highest 10 over Total' and 'Opening Partnership' will be void, unless the market has been unconditionally determined before the Duckworth Lewis rule was implemented. All other markets will be settled according to the result determined under the Duckworth Lewis method.
10.4.1 Batsmen markets
If any player named in any "Top Team Batsman" market is not chosen in the starting XI, all bets in that market will be void. If any player chosen in the starting eleven does not bat, he will be deemed to have scored zero. If any player retires and does not resume his innings his score will stand.
10.4.2 Batsmen markets
If any player retires and does not resume his innings his score will stand

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11. CYCLING

11.1 bets on abandoned, postponed or cancelled events will be void unless the event is held at the original venue within seven days of the original date.
11.2 All markets will be settled based on the official result at the time of the medals presentation, regardless of subsequent amendments to the result. In the absence of a medals presentation, bets will be settled in accordance with the first, official result announced and regardless of subsequent amendments to the result.

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12. DARTS

12.1 Should a player fail to compete in an individual match or an event, all bets involving that player will be void. In the event of a match starting but not being completed, the player progressing to the next round will be deemed the winner.
12.2 If a match is not completed, all bets on set betting, total games, correct score, next leg winner and handicap will be void except for those unconditionally determined or unless otherwise stated in the market Info.
12.3 If a match is not completed then bets on handicap markets will be void unless the market has been unconditionally determined.

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13. FINANCIAL MARKETS

13.1 Intraday Markets
Customers are betting on the price quoted in the market. Each market will be settled on the first Bloomberg price stamp past the quoted market closure time.
13.2 Daily and Weekly Markets
Customers are betting on the price quoted in the market. All Daily and Weekly markets will be settled on the official close prices given by Bloomberg. All Midday and PM markets will be settled on the first Bloomberg price stamp past the quoted market closure time.

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14. GAA (BOTH FOOTBALL AND HURLING))

Unless otherwise stated, all GAA match bets apply to the full match duration, including injury time but not extra time. If a match is abandoned or postponed, all bets, except for those unconditionally determined, are void unless the match is completed within 72 hours of the original scheduled start date, or an official result is declared.

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15. GOLF

15.1 General
1. 15.1.1 All bets will be settled on the official result after the tournament regardless of subsequent amendments to the result.
2. 15.1.2 If a tournament is shortened for any reason, all bets will be settled based on the official result, provided the minimum number of holes set out in the market Info has been completed. In this instance, bets matched after the last completed round will be void.
3. 15.1.3 Once a player has teed off all bets on that player will stand, regardless of subsequent withdrawals/disqualifications. If a player does not start the tournament then all bets on that player will be void.
4. 15.1.4 16.1.4 In 'to qualify' markets for any tournament the winners are the number of golfers that qualify for the tournament under the terms set out in the Market Info Tab, whether they compete in the tournament or not. Markets will be settled after the qualifying stage and any subsequent disqualification or amendment to results will not count.
15.2 Tournament Match Markets
1. 15.2.1 If a player withdraws before starting their first round all bets on the relevant market will be void. If all players in a market fail to complete the first round all bets will be void.
2. 15.2.2 Any player who misses the cut is deemed to be a loser against any player that makes the cut, regardless of subsequent withdrawals/disqualifications.
3. 15.2.3 If a player withdraws or is disqualified during a round they will be deemed to be a loser against any player that completes that round.
4. 15.2.4 If all players fail to complete a particular round for any reason the winner is the player with the lowest total score after the previous round.
15.3 18 Hole Three Ball/Two Ball Markets
If any player fails to start the round then all bets on the market will be void. Any player that fails to complete the round, having teed off, is deemed a loser against a player that finishes the round. If all players fail to complete the round for whatever reason then all bets will be void.
15.4 Place Betting/Each-Way Betting
These markets will be settled according to the number of places in the market Info Tab. Dead Heat Rules shall apply except where a winner is determined by a play-off.
15.5 Matchplay/Strokeplay individual hole markets
1. 15.5.1 Markets will be settled once the hole has finished regardless of subsequent amendments to the result.
2. 15.5.2 If a hole is not completed for any reason other than a player or pairing conceding a hole, then all bets on that market will be void. If a player or pairing does not start a hole then all bets on that market will be void. If a player or pairing withdraws or is disqualified having started a hole they are deemed a loser against a player that finished the hole.

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16. GREYHOUND RACING

16.1 General
Markets will be settled on the basis of the first official result from the track, regardless of subsequent amendments to the result. All bets are placed on trap numbers. Greyhound names are displayed for information purposes only. If a non-runner or reserve runner is declared, all bets will be void and a new market will be opened. If no runners finish a race or a race is declared void then all bets will be void. If the venue is changed after a market has been opened all bets will be void. In ante-post markets, all bets on individual greyhounds stand whether the greyhound runs or not. All ante-post bets will be void if the competition is abandoned or the venue is changed. The number of winners in 'to be placed' markets is as set out in the Market Info Tab and is determined with reference to the number of runners known when the market is loaded. Once opened, the number of winners in 'to be placed' markets (as set out in the Market Info Tab) will not be affected by further non-runners. If the number of potential winners in a ‘to be placed’ market is equal to or is greater than the number of runners, all bets in this market will be void
16.2 Ante Post
1. 16.1.1 If Betdaq becomes aware that a greyhound listed in an ante-post market has died, the market will be suspended while we determine the accuracy of the information and the time of the greyhound's death. Once this has been confirmed, the selection will be removed from the market and, if appropriate, void all bets placed on the market from midnight on the date of death.
2. 16.1.2 If a race is postponed or rescheduled, but run at the same venue on another day, all ante-post bets will stand provided the entries are not re-opened.
3. 16.1.3 Bets matched on greyhounds after they have forfeited their entry at a particular entry stage or where they have not qualified by the applicable qualifying date will be voided unless the race in question has a subsequent supplementary entry stage.

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17. HANDBALL

Unless otherwise stated in the Market Info Tab, all bets apply to the full match duration excluding extra time. If a match is abandoned or postponed, all bets, except for those unconditionally determined, are void unless the match is completed within 36 hours of the original scheduled start date, or an official result is declared.

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18. HORSE RACING

18.1 General
1. 18.1.1 All individual race markets are decided on the official result at the time of the 'weigh-in', regardless of subsequent amendments to the result. If a race is abandoned, or declared void, all bets on the race will be void. In the event of a walkover, all bets on that race will be void If a race is postponed and not run on its scheduled day, all bets will be void. If the venue or the surface (e.g. turf/dirt) for a race is changed after the market has been activated all bets will be void.
2. 18.1.2 In the event of a false start or similar incident resulting in a race being re-run, 'under starter's orders' is negated and horses taking no part in the re-run will be treated as non-runners.
18.2 Ante-post
1. 18.2.1 Ante post betting is deemed to finish at the final declaration stage. All bets on individual horses will stand whether the horse runs or not, unless the horse is balloted out.
2. 18.2.2 bets placed on horses after they have forfeited their entry at an entry stage or where they have not qualified by the qualifying date will be void unless that race has a later supplementary entry stage. No Betdaq non-runner rule deductions are made to ante-post bets.
3. 18.2.3 If a race is officially abandoned, declared void or the Conditionsof the race are altered all bets will be void. If a race is postponed, but run at the same venue within seven days of the original scheduled date, all bets will stand provided the Conditionsof the race remain the same and the entries are not re-opened.
4. 18.2.4 If Betdaq becomes aware that a horse listed in an ante-post market has died, all markets where the horse is a selection will be suspended while we determine the accuracy of the information and the time of the horse's death. Once this has been confirmed, the selection will be removed from the market and, if appropriate, void all bets placed on the market from midnight on the date of death. If an accurate time for the horse's death can be ascertained, Betdaq may, using its discretion and all the information available, decide to void bets from a more reasonable time.
18.3 Place Markets
The possible number of 'placed' or winning selections in a market is stated above the individual market and is determined by the number of declared runners when the market is being setup. Once the market has been displayed, further non-runners will not affect the number of 'places' in a market. If the number of potential winners, as stated above the market, is equal to or greater than the number of runners, all bets on this market will be void. If the number of 'Placed' horses in a race is less than the number of potential winners listed, the winning selections will only be the placed horse or horses.
18.4 Each Way Markets
The place element of your "Each Way" bet will be settled according to the number of 'places' stated above the market. The number of 'places' in an "Each Way" market is based on the number of selections that participate in a race and can be affected by non-runners. In the event of there being less than five runners in the race all bets will be void.
18.5 Other Horse Racing Rules
1. 18.5.1 Card numbers are included as a guide only; bets are placed on the named horse.
2. 18.5.2 Horses are not coupled for betting purposes. If a horse is running for purse money only, or the stewards declare it will not be included for betting purposes, it will be deemed a non-runner. If this results in the number of potential winners, stated above the market, being equal to or greater than the number of runners in the market, all bets will be void.
18.6 Winning Distance Markets
1. 18.6.1 Unless otherwise stated in the market Info, bets on 'winning distance' markets are on the sum of the winning distances from each race on one particular day at a race meeting.
2. 18.6.2 The winning distance in a race will be the officially declared distance between the first and second placed horses.
3. 18.6.3 For the purpose of these markets the maximum distance on any individual race will be 12 lengths for Flat races and 30 lengths for National Hunt races (including National Hunt Flat Races) and these distances will be applied if only one horse finishes a race. For distances below half a length the following scale will be applied:
  Nose 0.05 length
  Short-head 0.1 length
  Head 0.2 length
  Short-neck 0.25 length
  Neck 0.3 length
4. 18.6.4 If there are three or more races abandoned or declared void at a meeting, then all bets on winning distance markets will be void. If there are only one or two races abandoned or declared void then a default distance will be used for each abandoned or void race. The distances used will be 2 lengths for Flat races and 10 lengths for National Hunt races.
5. 18.6.5 In the case of a walkover or no horse finishing the race the distances that will be applied are five lengths for Flat races and 12 lengths for National Hunt races.
18.7 Non-Runner Rules
1. 18.7.1 18.7.1 Any horse in the Betdaq market that does not come under starter's orders is deemed to be a non-runner.
2. 18.7.2 18.7.2 In the event of a false start or similar incident resulting in a race being re-run, the rule regarding 'under starter’s orders', as set out in paragraph 18.7, will not apply and horses taking no part in the re-run will be treated as non-runners.
3. 18.7.3 18.7.3 All horse racing markets displayed are subject to Betdaq's non-runner rule, which relates to the adjustment of odds on bets unconditionally placed when a horse in a race is declared a non-runner. The adjustment is made by applying a 'deduction factor' (on the basis set out in paragraph 18.9) to the remaining horses. The deduction factor for each horse is broadly based on that horse's chances of being a winner in the market.
4. 18.7.4 18.7.4 When the market is opened, all runners will be allotted a deduction factor that is based on a forecast price. These deduction factors may be updated during the day based on trading in the market. The deduction factor for each horse can be found by clicking on the name of the horse.
18.8 Non-Runner Withdrawals
1. 18.8.1 As soon as Betdaq has confirmed that a horse is a non-runner in a race, that horse will be removed from the market and all bets on that horse will be void.
2. 18.8.2 In the "Win" and "Each Way" markets, if the deduction factor of the non-runner is 2.5% or greater, the odds of all bets placed on the remaining horses will be reduced by an amount equal to the non-runners final deduction factor. The unmatched offers to lay the remaining horses will also be cancelled (unless otherwise set out under "Preferences" in the "My Account" section). If the deduction factor of the non-runner is less than 2.5% no deductions will be made and no unmatched bets will be cancelled.
3. 18.8.3 In the "Place" market, if the deduction factor of the non-runner is 4.0% or greater, the potential winnings from all bets placed will be reduced by an amount equal to the non-runners final deduction factor . If the deduction factor of the non-runner is less than 4.0% no unmatched bets will be cancelled.
4. 18.8.4 After the withdrawal of any non-runner, the deduction factors on the remaining horses will be adjusted to reflect their improved chance of winning.
5. 18.8.5 In the event of a late withdrawal, Betdaq reserves the right to withdraw the horse and apply the deduction factor after the race. If a race is unconditionally in running, Betdaq reserves the right to suspend the market until such time as the non-runner can be removed.
6. 18.8.6 If a non-runner is removed from a race in error, the runner will be re-instated and all bets in relation to that runner will stand (accounts may have to be adjusted manually to reflect the original bets). All bets made between the time of the withdrawal and the re-instatement will be void in all related markets. The deduction factor applied to bets at the time of the withdrawal will be reversed and the original prices will become valid.
18.9 Deduction Factors
1. 18.9.1 In "Win" and "Each Way" markets the deduction factor is applied to the price of each bet.
2. 18.9.2 For example: if a horse with a final deduction factor of 15% is withdrawn, the odds of all bets placed on the remaining horses will be reduced by 15%, e.g. a bet placed at odds of 6.0 would become 5.10 after the deduction had been applied (6.0 x 0.85 = 5.10).
3. 18.9.3 These odds may be reduced further if there are additional horses declared as non-runners and withdrawn from the market. If a non-runner in an Each Way market, results in the number of 'places' in the market being reduced, the revised place terms will be applied to all bets in the market.
4. 18.9.4 In "Place" markets the deduction factor is applied to the potential winnings on each bet only, and not the odds of the bet.
5. 18.9.5 For example: if a horse with a final deduction factor of 15% is withdrawn, the potential winnings on all previously matched bets on the remaining horses will be reduced by 15%, ie a bet placed at odds of 6.0 would become 5.25 after the deduction had been applied.
6. 18.9.6 For instance, a €20 bet at odds of 6.0, where the potential winnings would be €100. If a non-runner were withdrawn with a deduction factor of 15%, the deduction would be applied to the potential winnings of €100, leaving potential winnings of €85 or a revised matched price of 5.25.
7. 18.9.7 These odds may be reduced further if there are additional horses declared as non-runners and withdrawn from the market.
18.10 Points to note:
1. 18.10.1 If two or more horses are withdrawn from a "Win" or "Each Way" market, each of which has an individual deduction factor of less than 2.5%, but the combined deduction factor is more than 2.5%, then the combined deduction factor will be applied as per the example above. This is also the case for "Place" markets where the combined deduction factor is more than 4.0%.
2. 18.10.2 A reserve runner may appear in a market but it will not have an applicable deduction factor until such time as the horse has been confirmed as a runner. A non-runner that is replaced by a reserve will be treated in the same manner as a regular non-runner and as such the relevant deduction factor will be applied.

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19. ICE HOCKEY

19.1 Unless otherwise specified, all bets will be settled on the official, final score at the end of regular time, including any overtime and shoot-outs that get played.
19.2 19.2 If a match starts but is later postponed or abandoned and less than 55 minutes are completed, and no official result is announced, then all bets will be void, except for those on markets which have been unconditionally determined. Matches that do not start on the scheduled date will be void.

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20. GAA (INTERNATIONAL / COMPROMISE RULES)

bets will be settled on the official result. betson abandoned or postponed matches are void unless the match is played at the original venue within 36 hours of the original scheduled start time.

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21. MOTOR SPORT

21.1 Outright championship markets will be settled according to the official rules of the relevant governing body. Should a listed selection fail to compete in the relevant Championship then all bets on that selection will be void.
21.2 The warm-up lap will count as the start of a race. Race markets will be settled on the official result of the relevant governing body, regardless of any subsequent disqualifications or amendments to the result. If a race is abandoned and no podium ceremony takes place or no official result is declared then all bets on that race will be void except for bets on markets that have unconditionally been determined.
21.3 If the scheduled venue is changed after the market has been offered by Betdaq, all bets will be void.
21.4 In match markets, the competitor who has finished ahead or completed the most number of laps will be settled as the winner.
21.5 21.5 In Speedway, bets will be void if all scheduled heats or races of a meeting or match are not completed except on markets which have been unconditionally determined.

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22. POKER

22.1 All bets will be settled on the official result as declared immediately after the event. If a player does not take part, all bets on that player are void. A player must be dealt at least one hand in order to qualify as a participant.
22.2 If a tournament is abandoned and no official result is declared, all bets will be void.

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23. ROWING

23.1 If a crew or individual fails to start a competition or race, all bets on that crew or individual will be void. If a crew or individual starts, but does not complete a race they will be settled as a loser provided somebody completes the race. If nobody completes the race then all bets will be void.
23.2 If an event is postponed, abandoned or interrupted, all bets, except for those unconditionally determined, will be void unless the event is completed within seven days or the governing body announces an official result.
23.3 All markets will be settled based on the official result at the time of the medals presentation, regardless of subsequent amendments to the result. In the absence of a medals presentation, bets will be settled in accordance with the first, official result announced and regardless of subsequent amendments to the result.

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24. RUGBY UNION AND RUGBY LEAGUE

24.1 All rugby match bets apply to regular time, including injury time but not extra time, unless otherwise stated in the market Info.
24.2 If a match is abandoned or postponed, all bets, except for those unconditionally determined, are void unless the match is completed within 36 hours of the original scheduled start date, or an official result is declared. If there is a change of venue all bets will stand as long as the match is played within 36 hours of the original scheduled start time and the match is not played at the ground of the team originally listed as the away team.
24.3 'Tournament tries' and 'tournament point' bets will apply to all playing time, including any extra-time played in all matches where an official result is announced.
24.4 For 'time of first try' bets, if the try is scored in the second half, the first half is deemed to have lasted 40 minutes, regardless of stoppage-time. If no try is scored, or the try is scored in second half stoppage-time or extra-time, the result is 80.
24.5 For the purpose of markets involving tries, penalty tries will count with the exception of 'first individual try scorer' markets where penalty tries will not count.

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25. SNOOKER / POOL

25.1 Should a player fail to compete in an individual match or an event, all bets involving that player will be void. In the event of a match starting but not being completed, the player progressing to the next round will be deemed the winner.
25.2 In the case of a match that is not completed, all bets on 'Handicap', 'Correct Score' or similar markets will be void.

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26. SOCCER

26.1 General
1. 26.1.1 Unless otherwise stated, all football match bets apply to regular time only. This includes injury time but not any extra time periods or penalty shoot-outs. All bets will be void on matches where there is a change of opponent. If there is a change of venue all bets will stand unless the match is played at the ground of the team originally listed as away.
2. 26.1.2 If a match is postponed or delayed and does not (or will not) start by midnight on the scheduled date then all bets on the match will be void unless we are aware that the match has been rescheduled to be played within 36 hours of the original scheduled date.
3. 26.1.3 If a match is abandoned or postponed after it has kicked-off then all bets on all markets associated with this match will be declared void unless the match is completed (according to the official source) within 36 hours of the original scheduled time, except for any instance where an unconditional definitive result for a market has unconditionally been determined prior to abandonment: for example first goal scorer, time of first goal or half time result. In the event of an abandoned match restarting from the beginning (within the 36 hours) bets matched prior to kick-off of the original match and bets on markets which have been unconditionally determined will stand. All other bets will be declared void.
4. 26.1.4 If a team is thrown out or disqualified from a league before the season starts then all bets on affected markets will be void. If the league has unconditionally started, (i.e. the first league game has been played) all bets will stand and the team will be settled as a loser.
5. 26.1.5 For "First Goalscorer" or "Last Goalscorer" markets, bets will be voided on any player who takes no part in the match or comes on as a substitute after the 1st goal has been scored. Own goals do not count for either market. Subsequent appeals or rulings will not affect settlement of the market. For "Player to Score" markets, all bets will stand if the player plays any part in the match.
6. 26.1.6 For markets that relate to the time of first or last goal, the first half is considered to last 45 minutes, regardless of additional time played. For these markets, a period will last from the first second to the time that falls one second before the end of the period so that, by way of example, the "0-10 minutes" selection covers the period from kick-off until 9.59. The "11-20 minutes" selection covers from 10.00 until 19.59. This principle applies to each of this type of market.
7. 26.1.7 Markets relating to the number of events that occur, such as the corners in match, will be decided on the number taken, and not on the number awarded.
26.2 in running Football – Managed games
At the start of the match, all unmatched bets, except for those selected to go in running, will be cancelled and the market will be turned in running. The market will be suspended if a “significant event” occurs (for example, a goal has been scored, a penalty awarded or a player being sent off , as determined by Betdaq in its sole discretion). If a goal is scored or a player is sent off, all unmatched bets, except for those selected as “Keep In-Running”, in running will be cancelled and the market re-opened. We endeavour to turn markets in running at the start of the game, match event (as applicable) but cannot guarantee that markets will be suspended or turned in running at the time stated within the Market Info Tab. If a market set to be turned in running does not do so at the stated time but is later turned in running within the duration of the game, match or event (as applicable) all bets matched prior to the “significant event” will stand. If a “significant event” has occurred without the game being turn in running, bets matched between the “significant event” in question and the market turned in running will be void. If a market set to be turned in running at the event start time fails to do so or is not suspended at any stage for the duration of the game, match event as applicable all bets matched after the official event start time will be void.
26.3 in running Football – Unmanaged games
1. 26.3.1 At the scheduled start of the match, all unmatched bets, except for those selected to go in running, will be cancelled and the market will be turned in running. Once in running, markets will not be suspended, or unmatched bets will not be cancelled, at any time during the game. Markets will be suspended 120 minutes after the scheduled start time.
2. 26.3.2 In the event of uncertainty regarding the result of any market, the determination of the relevant football authority, as notified to Betdaq by the Press Association, will be used to determine the outcome.

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27. SWIMMING

All markets will be settled based on the official result at the time of the medals presentation, regardless of subsequent amendments to the result. In the absence of a medals presentation, bets will be settled in accordance with the first, official result announced and regardless of subsequent amendments to the result.

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28. TENNIS

28.1 If there is a change to the scheduled venue then all bets will stand and this includes any changes to the type of surface played on
28.2 Should a player or pairing fail to compete in an individual match or an event, all bets involving that player or pairing will be void. In the event of a match starting but not being completed, the player or pairing progressing to the next round (or winning the tournament in the case of a final) will be deemed the winner; unless, less than one set has been completed in which case all bets relating to that match will be void. This does not apply to ‘Match Odds’ or ‘Set Winner’ markets on Davis Cup matches or ‘dead rubber’ matches that have been shortened from five to three sets after the market has been opened by Betdaq, provided that the match has been shortened in accordance with the competition’s rules.
28.3 All bets relating to the number of occurrences of certain events within a tournament will be void if the tournament is reduced in length, postponed or cancelled, except for those on markets which have been unconditionally determined.
28.4 If the required number of games/sets to win a match changes in any way then all bets will be void, except for those on markets which have been unconditionally determined. This does not apply to ‘Match Odds’ or ‘Set Winner’ markets on Davis Cup matches or ‘dead rubber’ matches that have been shortened from five to three sets after the market has been opened by Betdaq, provided that the match has been shortened in accordance with the competition’s rules.
28.4 Should a player retire or be disqualified during a game or set within a match, all bets on game or set markets will be void except those on markets which have been unconditionally determined.

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29. WINTER SPORTS

29.1 All markets will be settled based on the official result at the time of the medals presentation, regardless of subsequent amendments to the result. In the absence of a medals presentation, bets will be settled in accordance with the first, official result announced and regardless of subsequent amendments to the result.
29.2 If an event is postponed, abandoned or interrupted all bets, except for those unconditionally determined, will be void unless the event is completed within seven days or an official result is announced by the governing body.
29.3 In Nordic Combined, both skiers must start both sections of the event for bets to stand. For Ski Jumping, one valid jump (including qualification) is enough for a competitor to achieve a result for the event. Rules for other match bets and head to head markets will be included in the Market Info Tab.

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PART 4 PRIVACY POLICY AND COOKIE POLICY

1. PRIVACY POLICY
1. 1.1 We respect your right to privacy and the BETDAQ Privacy Policy is designed to inform you of the methods and purposes for which we gather and use your data. By visiting the BETDAQ Website, you are accepting the practices described in this Privacy Policy. If we change our Privacy Policy in any way, we will post these changes on this page.
2. 1.2 All amendments shall automatically be effective immediately they are posted on the BETDAQ Website. The continuing use of the BETDAQ Website or the Services by a Customer following such modifications to the Privacy Policy shall constitute acceptance of the new Policy and Customers will be bound by such modifications. If a Customer does not accept any such changes, then his/her sole remedy is to cease using the Services and withdraw any outstanding Customer Account balance. You should print a copy of the Privacy Policy as amended from time to time and retain it for your records.
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2. INFORMATION COLLECTED
1. 2.1 Each time you visit the BETDAQ Website, both personal and non-personal information about your visit may be retained by us.
2. 2.2 Personal information is information which is personal or particular to a specific visitor who chooses to provide that information. This category would typically consist of information provided by you upon registration including your name, postal and email addresses and information provided when you wish to have funds transferred into or out of your Customer Account, including bank sort code and account number. You are under no obligation to provide such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.
3. 2.3 Non-personal information is statistical and other analytical information collected on an aggregate basis from all our Customers. We use this information in an aggregate form to better understand our Customership profile and to help us better design and organise the BETDAQ Website.
4. 2.4 If you do not wish to receive communications from us, please email us at [email protected]
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3. APPLICATION OF PERSONAL INFORMATION
1. 3.1
  We will process your personal information to administer your registration and determine your eligibility to become a customer of BETDAQand conduct appropriate anti fraud checks. We keep your personal and non-personal data for the following purposes
  1. 3.1.1 To provide the Services;
  2. 3.1.2 To personalise your visit to the BETDAQ Website;
  3. 3.1.3 To communicate with you and provide you with news, statistics, results and portfolio updates;
  4. 3.1.4 To notify you of additional services which become available on the BETDAQ Website or other websites that we or any of our associated companies might establish, although you do have the opportunity to elect not to receive this information;
  5. 3.1.5 To notify you of promotional events and provide you with promotional materials;
  6. 3.1.6 To perform any request by or contract with you; and
  7. 3.1.7 To better understand our Customership profile and to help us better design and organise the BETDAQ Website.
2. 3.2 3.2 We may transfer your personal information to trustworthy third parties where such transfer is made as a result of the sale of some or all of our assets.
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4. CONFIDENTIALITY
1. 4.1 We will hold your personal information on secure servers for the purposes outlined above.
2. 4.2 We will not disclose your personal information to commercial third parties, unless retained to process your personal information for the purposes listed above where such processing will be governed by a contract in the form required by law, or other Customers of the Services, but may disclose it to government, regulatory or enforcement authorities if required to do so by law. Personal information that you provide may also be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done for the sole purpose of confirming your identity; a credit check will not be performed and your credit rating will not be affected.
3. 4.3 Additionally, we may disclose your personal information to sporting or regulatory bodies with whom we have agreements in place to assist those sporting or regulatory bodies to maintain the integrity of their sport. Those bodies may use your personal information to investigate and act on their suspicions of breaches of their rules or threats to the integrity of their sport.
4. 4.4 Non-personal information will be disclosed wherever we deem it appropriate at our absolute discretion.
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5. SECURITY

As no data transmission over the Internet can be guaranteed to be 100% secure, we cannot ensure or warrant the security of any information you transmit to us and you transfer the data at your own risk. Once we receive your transmission, your data will be held by Ladbrokes International plc on secure servers behind multiple layers of firewalls and we will use reasonable commercial efforts to ensure its security on our systems. We reserve the right to record telephone conversations between Customers and Ladbrokes International plc we will store such recordings for a reasonable period thereafter. To further protect your security, we may use voice recognition or other security software.
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6. ACCESS TO YOUR INFORMATION

If you wish to obtain a copy of your personal information, which is held by us, please email us at [email protected]. It is your responsibility to inform us of any changes to your personal information so that we can keep it accurate and up to date. We reserve the right to charge a fee for any information request in accordance with Guernsey Data Protection Legislation.
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7. COOKIE POLICY

BETDAQ uses cookies and similar tools across its website to improve the performance of the website so that our Customers' experience is enhanced fully. By using the BETDAQ Website you agree to the use of cookies and similar technologies for the purposes we describe in this Cookie Policy.
1. 7.1 What are Cookies?
  1. 7.1.1 Cookies are small text files that a website transfers to your hard drive to store and sometimes track information about you. There are several functions that cookies will serve. For example, they help us reCustomer Customers' preferences from previous visits, manage the log in and secure ID so thereby assisting with the security of the site and cookies allow us to analyse the BETDAQ Website's performance so that we can maintain and serve the highest standards to our Customers. However, cookies will never contain really important information personal to you such as passwords or credit/debit card information.
  2. 7.1.2 You can block some or all cookies by amending your internet browser settings using the "Internet Options" tab. Further details in how to do this are contained in the clause 8 below. However, by amending your cookie settings, you should note that the performance of the BETDAQ Website may be affected adversely. For example, after amending your settings, you may not be able to view the BETDAQ Website properly or may even not be able to place a bet.
  3. 7.1.3 Please note that by using the BETDAQ Website, you consent to the use of cookies.
  4. 7.1.4 BETDAQ use or may use the following cookies:
    1. 7.1.4.1 essential;
    2. 7.1.4.2 performance;
    3. 7.1.4.3 functional; or
    4. 7.1.4.4 targeted advertising cookies.
2. 7.2 Essential Cookies
  There are certain cookies that are essential to the operation of the BETDAQ Website and are required for Customers to be able to utilise the BETDAQ Website fully. Essential cookies allow, for example, BETDAQ to identify Customers and ensure that they can access the secure areas of the BETDAQ Website. Therefore, the removal of some or all cookies may impact on a Customer's ability to log in, place bets, deposit funds or manage personal settings. Essential cookies will never be used to gather information that will be used by third parties to advertise to you or to reCustomer your preferences after you have exited from browsing the BETDAQ Website.
3. 7.3 Performance Cookies
  We use these cookies to analyse how our visitors and Customers use the BETDAQ Website and to monitor the performance of the BETDAQ Website. The cookies used to analyse performance are statistical and therefore no information is collected that will in any way identify a Customer. Typically, performance cookies will ascertain how well the site is performing by analysing certain aspects such as whether Customers encounter error messages, identifying the most popular pages that are visited.
4. 7.4 Functional
  Functional cookies allow us to reCustomer your preferences. Such preferences may include whether you prefer to bet using fractional rather than decimal odds, your preferred language to use when viewing the BETDAQ Website and the username used when registering an account. Functional cookies are also used to allow Customers watch video content and other such related material on the BETDAQ Website. Functional cookies do not gather information about you or your visit to the BETDAQ Website and they are not used to pass information on to third parties.
5. 7.5 Targeted Advertising Cookies
  These are cookies which BETDAQ and certain third parties, under direction and permission from BETDAQ, may use to serve advertisements or information that may be relevant to you or your interests based on your use of the BETDAQ Website. Although information may be shared with third parties for the purpose of targeted advertising, BETDAQ will not share personal information about you and therefore, your identity will not be revealed.
6. 7.6 BETDAQ also uses third party analytics tools to help monitor traffic on the BETDAQ Website by analysing cookies that fall under the categories outlined above. The purpose of which is to ascertain information that will ultimately improve BETDAQ Website's functionality, assist with market research to help deliver an improved service to Customers and to monitor Customers behaviour for internal research purposes.
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8. FURTHER INFORMATION:

You can find out more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu. If you have any queries relating to our cookie policy, please contact the helpdesk and your query will be directed accordingly.
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PART 5 MULTIPLE BET TERMS AND CONDITIONS

1. "Multiple Bets" consist of a number of legs, where each leg is one or more selections from an individual market or event. A maximum of seven selections can currently be combined in multiples, although BETDAQ reserves the right to amend this number from time to time. All selections in a Multiple Bet are subject to the BETDAQ Rules.
2. Certain combinations of selections, including related contingencies, are not accepted and attempts to place such bets may be prompted with an error pop-up at the bet submission stage. If a bet of this type is inadvertently taken in error, BETDAQ reserves the right to void the relevant, individual bet combinations.
3. If a selection in a Multiple Bet is a non-runner or otherwise void under the BETDAQ Rules then all bets on that leg of the multiple will be void and the Multiple Bet will be adjusted accordingly, eg a treble becomes a double; a double becomes a single etc.
4. The minimum total Stake for a multiple is £/€/$USD/$SGP1. The minimum total Stake per line is £/€/$USD/$SGP0.05. For example, a 5 cent "Super Yankee" with 26 different bets and a total Stake of €1.30 is allowed but a 4 cent "Super Yankee" would not. Similarly, a 50 cent "Trixie" with a total Stake of €2 is allowed but a 20 cent "Trixie" with a total Stake of only 80 cent would not. For currencies other than Euro the minimum Stake may not equate; however, the calculations as described above remain the same. The maximum payout from our Multiple Bet product, to any one Customer on any one day's business is £/€/$USD/$SGP250,000.
5. Any Customer acting in an attempt to defraud BETDAQ will have their Multiple Bets voided. BETDAQ reserves the right void Multiple Bets in the case of egregious or obvious errors.
6. BETDAQ reserves the right to void any or all bets made by any Customer acting in an attempt to defraud the Company where there is any evidence of price, race, match or event rigging or in the case of a rule breach applied by the governing body of the sport concerned. Where such evidence exists of rigging or some other act which has unfairly affected the result, or where there is evidence of a series of bets each containing the same selection(s) having been placed by or for the same individual or syndicate of individuals, BETDAQ reserves the right to make bets void or withhold payment of returns pending the outcome of any subsequent investigation.

7. Not all markets available will be available for multiple betting. BETDAQ reserves the right to determine which markets will be made available for multiple betting. The odds available for BETDAQ Multiple Bet will be derived from the exchange price for the corresponding singles market.

		Doubles / Trebles and Upwards to 10 Selections (Max. Multiples available)
No. of Selections	Doubles	Trebles	4 Folds	5 Folds	6 Folds	7 Folds	8 Folds	9 Folds	10 Folds
Double (2)	1
Trixie (3)	3	1
Yankee (4)	6	4	1
Super Yankee (5)	10	10	5	1
Heinz (6)	15	20	15	6	1
Super Heinz (7)	21	35				1
Goliath (8)	28	56					1
Accum (9)	36	84						1
Accum (10)	45	120							1

8. Full details of your multiple order (s) can be viewed by clicking on the order reference number or 'show details' tab in the pop up slip.
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PART 7. BETDAQ GAMES TERMS AND CONDITIONS

The BETDAQ Games product consists of a range of instant (non-downloadable) games in full size and mini-embedded format, which can be played in Real Play and Fun Play modes. "Real Play" involves gambling with real money whereas "Fun Play" involves playing without the use of real money.

1. PLACING BETS ON BETDAQ GAMES
1. 1.1 You may bet up to the amount deposited in your Customer Account by using one or more BETDAQ Games products.
2. 1.2 You are obliged to check that the bet instructions you submit are correct before confirming the bet. It is your responsibility to ensure that any bet put forward by you reflects your intentions and we do not accept responsibility for any mistakes you may make.
3. 1.3 When a bet is offered by you and accepted on a BETDAQ Games product, the corresponding amount is charged against your Customer Account.
4. 1.4 At all times, where there is any disagreement as to the details of any bet Staked on a BETDAQ Games product or the outcome of any bet, our electronic records (which are part of our regulated and audited technical facilities) shall prevail.
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2. VALID BETS ON BETDAQ GAMES
1. 2.1 Any proposition or other information placed by us on any part of the BETDAQ Games service is not an offer but is an invitation to Customers to put forward a bet transaction for acceptance by us. A bet is deemed to be valid only following electronic confirmation of acceptance. Only then is it recorded in our servers. This acceptance is demonstrated with the generation of a game identification number as displayed within each game, or other transaction or play reference.
2. 2.2 You agree that the records of BETDAQ Games shall be the final authority in determining the validity and terms of any bets you place and the circumstances in which they were made.
3. 2.3
  We reserve the right to refuse all or any part of a bet offered to us, void any accepted bet and withhold settlement for any reason justifying such refusal voiding or withholding such as (but not only) if we have reason to believe:
  1. 2.3.1 You are under the legal age for gambling in your country of residence;
  2. 2.3.2 You are involved in any activity which in our discretion is illegal or unacceptable including fraud, money laundering, collusion, bonus abuse, match rigging or cheating of any kind;
  3. 2.3.3 You are a resident of or temporarily located in a jurisdiction that renders the provision of any BETDAQ Games product to you or your use of it illegal.
4. 2.4 We are only obliged to pay out winnings that have been genuinely won in accordance with these BETDAQ Games Terms and Conditions. All winnings will be credited to your Customer Account.
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3. COMPUTER TRANSMISSIONS AND RANDOM NUMBER GENERATOR
1. 3.1 You fully accept that BETDAQ Games and your interaction with it are dependent on the satisfactory operation of computer systems and networks, including communications media, and that such operation is not guaranteed to be available or accurate or satisfactory at all times.
2. 3.2 You also accept that all instructions and responses are sent between you and us and/or third parties over the internet or by other connecting media over which neither you nor we have control and that we do not accept any risk of malfunction or inadequacy in any way of connecting media.
3. 3.3 We will use all reasonable endeavours to deal with any failure or malfunction of our own systems and to treat Customers fairly in that respect and some of the consequences of such events (in particular regarding interrupted play) are dealt with in the terms and Conditionsor applicable game rules.
4. 3.4 Our records shall be conclusive evidence as to all transactions made with us both in relation to their nature and value.
5. 3.5 You fully accept and agree that random number generator software will determine the outcome of bets on BETDAQ Games (excepting any peer to peer games) and that the records of such software will be final and conclusive in all respects.
6. 3.6 Any client software supplied to you or downloaded by you to enable or facilitate connection with BETDAQ Games is regarded as your input software to BETDAQ Games and information delivered by it will be binding on you.
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4. BONUSES AND PROMOTIONAL OFFERS
1. 4.1 We may from time to time offer or award you complimentary or bonus amounts to be credited into your Customer Account. Bonuses may only be used in conjunction with BETDAQ Games specified when the bonus is offered or awarded. Use of any bonus shall be in accordance with additional terms and Conditionsof the relevant bonus offering or applicable promotional terms and bonus release restrictions contained in the relevant offer or award.
2. 4.2 Subject to the terms of our Privacy Policy and applicable data protection laws we reserve the right to send particular promotions to you. Promotional offers may have particular terms attached to them and will only be available in accordance with the applicable terms of such promotion.
3. 4.3 Bonus offers and promotional offers (unless expressed to be generally available) are intended for the addressed recipient or category of persons only and cannot be transferred. If you are not the intended recipient or you are not part of the intended category, then the offer cannot be accepted by you.
4. 4.4 You accept that it is your responsibility to ensure that any bonus offer or promotion you are interested in is still available (if only available for a particular period), that you are eligible for it, and that you understand any terms which apply to it.
5. 4.5 We reserve the right to limit the number of times that you may participate in a bonus or promotional offer. Except as otherwise expressly stated in the offer itself, bonuses and promotional offers are limited to one account per person, family, household address, email address and credit card number. Where multiple participation is permitted, we reserve the right to limit the number of participations, in our sole discretion.
6. 4.6 The identity of participants in any bonus or promotional offer will be determined on the basis of such criteria as we may select in our discretion, such as all or any combination of the following: name, address, email address, credit/charge/debit number, IP Address and other forms of identification.
7. 4.7 Unless expressly stated otherwise in the applicable terms, bonuses and promotional offers may not be used in combination with any other bonus or promotion scheme.
8. 4.8 If imposed, release requirements or cash out restrictions must be satisfied before any bonuses or promotional amounts can be played with or cashed out. Use or withdrawal of any bonus or promotional amounts will only be possible by complying with the applicable terms including, without limitation, in respect of any qualifiers or restrictions.
9. 4.9 All cash outs may be subject to audit before processing and we reserve the right to reclaim bonuses or any winnings if a cash-out fails any audits.
10. 4.10 All bonus and promotional material distributed shall comply with the requirements of the Gibraltar Gambling Commissioner.
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5. APPLICABILITY OF THE BETDAQ GAMES TERMS AND CONDITIONS
1. 5.1 The following specific terms and Conditions("Games Specific Terms) govern your use of all of our instant games, products and services available under BETDAQ Games.
2. 5.2 These Games Specific Terms, while forming part the Terms and Conditions are solely specific to our instant games, products and services available under BETDAQ Games.
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6. GAMES SPECIFIC TERMS
1. 6.1 The BETDAQ Games are provided by the BETDAQ and its software providers from time to time.
2. 6.2 You must play the BETDAQ Games pursuant to the various Game Rules set out within the various BETDAQ Games and which can be accessed by viewing the "Game Rules", "Pay Table" or "Help" once the relevant game has loaded ("Game Rules").
3. 6.3 You are not required to participate in the BETDAQ Games and such participation is at your sole option, discretion and risk. You agree that you participate in the BETDAQ Games for your personal entertainment.
4. 6.4 When you log into your Customer Account and choose to play a BETDAQ Game you will be playing under the regulation of the Gibraltar Gambling Commissioner.
5. 6.5 The BETDAQ may collect information about your computer including, where available, your IP address, operating system and browser type.
6. 6.6 You may not play any BETDAQ Games if you or a Customer of your household are or have ever been an employee of, or third party contractor to, any of BETDAQ Games' software providers and for this purpose "third party contractor" includes entities such as licensors, software suppliers, developers or partners and all those persons in any way affiliated with a software provider or any of such software provider's subsidiaries or associated companies.
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7. PLAY FOR FUN AND PLAY FOR REAL MONEY
1. 7.1 You may be able from time to time to play the BETDAQ Games for Fun Play. If you Fun Play you may do so in the "free play" or "play for fun" area only and no real monetary bet is necessary or required to play and there is no real monetary win. There is no cost to you save in respect to any cost you may incur to access the internet, charged by your internet service provider or telecommunications provider.
2. 7.2 If you Real Play you acknowledge that a real monetary bet is required and that you may win or lose real money. You are reminded that you accept full responsibility for any losses that you may incur.
3. 7.3 bets are only valid if accepted by BETDAQ's server. Until that point all information displayed relating to a game constitutes an invitation to play only. You agree that BETDAQ's records shall be the final authority in determining the validity and terms of any bets you place and the circumstances in which they were made. BETDAQ reserves the right, at its sole discretion, to refuse or limit any bet you place. Where a bet is invalid, refused or its value limited, any sum deducted from your account with respect to that Stake will be credited to your account.
4. 7.4 It is your responsibility to note the payout rate or odds that apply to each BETDAQ Game before you place a Stake, and these are located in the "Info Pages" for each BETDAQ Game accessible by clicking the "Info" icon on the BETDAQ Game selector.
5. 7.5 When you play a BETDAQ Game you agree to forfeit your bet and any winnings if you leave the BETDAQ Game unfinished for a period of 90 days or more.
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8. PAYOUTS
1. 8.1 We reserve the right to change the payout rates and odds of any of the BETDAQ Games at any time. You can see the actual and any amended details by clicking on the "Info" icon on the right hand side of each of the BETDAQ Games selectors. It is your responsibility to check the payouts/odds on each occasion before you participate. The pay table for each BETDAQ Game is available at all times within the game.
2. 8.2 The maximum daily gross win ("Maximum Win"), via your participation in the BETDAQ Games, is limited to £/€/$USD/$SGP100,000 plus Stake (depending on your betting currency). For the avoidance of doubt, the maximum daily amount per Customer that BETDAQ will pay is limited to the aforementioned amounts. Any gross win plus Stake in excess of the Maximum Win will be deemed to exceed these limits and will not be paid out.
3. 8.3 BETDAQ places a maximum payout limit per BETDAQ Game ("Payout Limit") of £/€/$USD/$SGP25,000 (depending on your betting currency). BETDAQ hereby reserves the right to subject all payouts in excess of the Payout Limit to a manual check before any remaining win amounts in excess of the Payout Limit are paid out to you. BETDAQ will make reasonable endeavours to conclude any such checks within 72 hours of the win occurring and will not withhold any excess amount unreasonably.
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9. INTERRUPTED GAMING POLICY
1. 9.1 If gaming is interrupted (eg where your internet connection is disconnected) after you have successfully placed a bet, BETDAQ's Games random number generator will continue to determine the result of your bet on the relevant BETDAQ Game and will process the transaction as would have occurred had the interruption not occurred (e.g. had your Internet connection been live). You will be able to access details of the bet that was determined when your play was interrupted by viewing your Customer Account statement or requesting a copy of your betting history from the Customer support team.
2. 9.2 If gaming is interrupted (e.g. where your Internet connection is disconnected) whilst you are in the process of placing a bet, our records will be definitive as to whether such bet was successfully placed before the interruption occurred. If it was not successfully placed the bet will be deemed a nullity.
3. 9.3 Appropriate adjustments will be made to your Customer Account to reflect the implementation of this policy.
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10. DEFECTS AND MALFUNCTIONS

BETDAQ reserves the right to void any BETDAQ Game regardless of the state of completion of the game if the game is found to be defective or suffers from any sort of malfunction. Any defect or malfunction will render any winning bet null and void. If such a defect or malfunction occurs, your Stake will be returned to you but not the winnings that occurred at the time of defect or malfunction.
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PART 7. RESPONSIBLE GAMBLING POLICY

We operate a responsible gambling policy and provide Customers with a variety of mechanisms to assist them in controlling their gambling.

1. SETTING YOUR LIMITS
1. 1.1 When you first register and at any time thereafter, you are entitled to set a deposit and/or a Stake limit. To set a limit, follow the instructions at the "My Account" section.
2. 1.2 We will take all reasonable precautions to ensure your limits are observed and we cannot override any limit that you set without your consent. You can decrease your limits (e.g. lower your daily spend limit) by following the instructions at the "My Account" section. Decreasing limits can be done immediately. Increasing your limits requires at least 24 hours' notice.
3. 1.3 You must not attempt to gamble with us and we cannot be held responsible if you circumvent our procedures and top your Customer Account up with funds exceeding your limit.
4. 1.4 Customers may block the ability to view certain Services by utilising the options available on the "My Account" section of the BETDAQ Website.
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2. SELF-EXCLUDING
1. 2.1 Self-exclusion is offered either online via the "Self-Exclusion" page of the BETDAQ Website or by contacting [email protected].
2. 2.2 Customers can close their Customer Accounts or self-exclude for a defined period, without notice, at any time. The minimum exclusion period is 6 months. During this time, a Customer's Account will not be opened or utilised unless funds are to be withdrawn back to the Customer in accordance with our self-exclusion policy.
3. 2.3 BETDAQ will endeavour to close down all known Customer Accounts related to a self-excluded account for the same period of time but Ladbrokes International plc does not accept any responsibility for any additional account unless expressly requested at the time of exclusions or any subsequent time by the Customer.
4. 2.4 If a Customer wish to exclude himself or herself from the Games Services portion of the BETDAQ Website only, the Customer should contact the Customer support team at '[email protected]' or by phone using the numbers given in the "Contact Us" section of the BETDAQ Website.
5. 2.5 During any self-exclusion period you will be unable to access your Customer Account. We will make all efforts to prevent you from gambling on the BETDAQ Website during an exclusion period. We will do our best to prevent you from opening a new Customer Account and we will take all reasonable steps to prevent sending you any marketing material. However, you must not attempt to gamble with us and we cannot be held responsible if you circumvent our procedures.
6. 2.6 If, at the end of your self-exclusion period, you wish to re-activate your Customer Account and resume gambling, you may contact us to that effect at [email protected]. If your request to resume is approved, a 24-hour waiting period will be applied before you will be able to gamble again.
7. 2.6 BETDAQ is a Ladbrokes Group company. If you have an account with www.ladbrokes.com and would like to also self-exclude from that website, you may email [email protected] to make this request, setting out details of all accounts you have with them. For further information on Ladbrokes self-exclusion policy, please see the terms and conditions section of www.ladbrokes.com.
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Various tools are available to assist you in ensuring your computer cannot access gambling sites. These can be found at responsible gambling.

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PART 1 INTRODUCTION

PART 2 BECOMING A CUSTOMER OF BETDAQ

1. ELIGIBILITY

2. YOUR LOCATION

3. VERIFICATION

4. YOUR AGREEMENT WITH BETDAQ

5. THE ROLE OF BETDAQ AND BDQ MEMBER FUNDS

6. FUNDING AND WITHDRAWALS

7. ACCOUNT FEES

8. CLOSING CUSTOMER ACCOUNTS

9. INACTIVE ACCOUNT POLICY

10. MAKING AN OFFER ON THE EXCHANGE

11. OFFER CANCELLATION

12. SETTLEMENT

13. WARRANTIES BY YOU TO BETDAQ

14. INDEMNITIES BY YOU TO BETDAQ

15. FRAUD, HACKING

16. COMPLAINTS AND DISPUTES

17. SUSPENSION AND TERMINATION

18. LIMITATION OF LIABILITY

19. INTELLECTUAL PROPERTY

20. FORCE MAJEURE

21. CHANGES TO THESE TERMS AND CONDITIONS, TO THE SERVICES OR TO THE BETDAQ GAMES

22. INVESTMENT BUSINESS UNDERTAKING

23. GENERAL

PART 3 THE BETDAQ RULES

1. GENERAL RULES

2. AMERICAN FOOTBALL

3. ATHLETICS

4. AUSTRALIAN RULES

5. BANDY

6. BASEBALL

7. BASKETBALL

8. BOXING

9. CHESS

10. CRICKET

11. CYCLING

12. DARTS

13. FINANCIAL MARKETS

14. GAA (BOTH FOOTBALL AND HURLING))

15. GOLF

16. GREYHOUND RACING

17. HANDBALL

18. HORSE RACING

19. ICE HOCKEY

20. GAA (INTERNATIONAL / COMPROMISE RULES)

21. MOTOR SPORT

22. POKER

23. ROWING

24. RUGBY UNION AND RUGBY LEAGUE

25. SNOOKER / POOL

26. SOCCER

27. SWIMMING

28. TENNIS

29. WINTER SPORTS

PART 4 PRIVACY POLICY AND COOKIE POLICY

1. PRIVACY POLICY

2. INFORMATION COLLECTED

3. APPLICATION OF PERSONAL INFORMATION

4. CONFIDENTIALITY

5. SECURITY

6. ACCESS TO YOUR INFORMATION

7. COOKIE POLICY

8. FURTHER INFORMATION:

PART 5 MULTIPLE BET TERMS AND CONDITIONS

PART 7. BETDAQ GAMES TERMS AND CONDITIONS

1. PLACING BETS ON BETDAQ GAMES

2. VALID BETS ON BETDAQ GAMES

3. COMPUTER TRANSMISSIONS AND RANDOM NUMBER GENERATOR

4. BONUSES AND PROMOTIONAL OFFERS

5. APPLICABILITY OF THE BETDAQ GAMES TERMS AND CONDITIONS

6. GAMES SPECIFIC TERMS

7. PLAY FOR FUN AND PLAY FOR REAL MONEY

8. PAYOUTS

9. INTERRUPTED GAMING POLICY

10. DEFECTS AND MALFUNCTIONS

PART 7. RESPONSIBLE GAMBLING POLICY

1. SETTING YOUR LIMITS

2. SELF-EXCLUDING